IT Support Engineer
External
Itcan Pte · Prudential Tower, SingaporeS$12K–S$26K/yrFull-timeUnknownToday
Information Technology
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About the role
Library/Roaming/Resource Scope and Skillset End-to-End Ticket Lifecycle and monitoring relevant metrics Incident Management Workflow, including appropriate escalation First Call Resolution and Remote assistance Users' IT accounts and access management (e.g. AD and Email account) Password Resets and Account unlock Process Change & Service requests Skillsets Good communication skills Knowledge on ITSM processes Any other ad-hoc duties assigned Working hours: 12 hours + Rotational shifts
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Company Intel
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