Specialist: Retail Training and Communications

Responsibilities

• Frontline Competency Development
• Build and develop competencies for the frontline sales force, including: Retail Territory Managers, Enterprise Sales Managers
• Facilitate classroom, virtual and field-based training interventions
• Implement Retail training programmes aligned to operational requirements, new business initiatives, and strategic priorities
• Conduct competency development support and gap assessments to identify development opportunities and performance improvement requirements
• Provide coaching, mentoring, and operational guidance to support capability development and operational excellence
• Evaluate training effectiveness and learner competency progression
• Retailer Onboarding & Induction
• Facilitate the Retailer Induction Programme (RITC) for new Retailers entering the Astron Energy network
• Ensure onboarding programmes equip retailers with: Operational standards knowledge; Brand and customer experience expectations; Financial and business management; Compliance and operational requirements
• Conduct onsite pre and post RITC assessments to evaluate retailer readiness, operational capability and support requirements
• Assess operational and financial management gaps following induction and implement development support plans where required
• Support Retailers through onboarding to ensure effective integration into the business
• Monitor and report on training effectiveness, retailer progress and competency development outcomes
• Manage and evaluate Subject Matter Experts facilitating on the programme
• Manage training requirements for new business-related projects
• Manage and support online Retailer engagement sessions
• Retailer Incubation
• Manage the Retailer Incubation Programme for new to Industry Retailers
• Provide specialist support in: Operational standards, Financial Management, Retail business performance improvement
• Conduct support visits, operational reviews, mentoring sessions and performance assessments
• Support Retailers with action planning and continuous improvement initiatives to improve operational compliance and business sustainability
• Conduct quarterly retailer assessments to monitor operational standards, competency development and performance improvement
• Provide ongoing mentoring and coaching support to Retailers within the incubation programme.
• Identify key mentoring sites to provide learning support and best practice
• Training Content Development & Standardisation
• Design, develop and maintain learning content aligned to operational SOP's, business standards and operational requirements
• Develop and maintain: Learner guides, facilitator guides, SOP based training material, Assessment tools, Presentations, Digital Learning Content
• Align with Subject Matter experts to ensure all content is current, accurate, compliant, and standardized across the retail business
• Continuously review and update training material in line with operational changes and new business initiatives
• Retail Communication Support
• Support and co-ordinate Retail Communications
• Ensure communication content is aligned, standardized and brand compliant
• Qualifications and Certifications
• Matric
• T ertiary Qualification preferably BCom, Sales & Marketing, Finance, HR; ODETDP
• Suitably qualified candidates with substantial retail service station experience
• Certified trainer will be preferred

Requirements

• Minimum 3-5 years advantageous
• Retail operations
• Training Facilitation
• Learning and Development
• Franchise or petroleum retail environment
• Knowledge & Skills
• Retail operational knowledge
• Training facilitation and coaching skills
• Competency assessment capability
• Operational standards and compliance knowledge
• Financial and business management acumen
• Design and content development
• Communication and stakeholder management
• Planning, co-ordination and project management
• Analytical and problem-solving skills
• Key Competencies
• Customer focu

Additional Information

Partners with retailers to achieve profitable operations, growth in volumes and improved profitability. Monitors that service station facilities and dispensing equipment are properly maintained. Resolve any field related problems that may arise whilst ensuring attainment of Credit KPI's The Retail Training & Communication Specialist is responsible for driving capability development, retailer onboarding, operational support, and communication initiatives across the Astron Energy retail network. The role focuses on building frontline competencies for Retail Territory Managers and Enterprise Sales Managers through structured learning interventions, coaching, mentoring, assessments, and operational support aligned to Astron Energy standards, operational SOP's and strategic business initiatives. The incumbent will support retailer onboarding and incubation programmes , conduct operational and competency assessments, provide specialist operational and financial management support, and ensure learning content and communications remain current, standardized, and aligned to business requirements

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