Analyst, Supply Chain Systems Support (12-month Fixed Term Contract)

Responsibilities

• Provide day-to-day support coverage for Supply Chain business users across applications, interfaces, reports, access, and operational process issues.
• Provide support coverage according to the assigned continental shift schedule to help ensure continuity for 24/7 Distribution Center and Supply Chain operations.
• Triage incidents and requests, gather required information, document business impact, and coordinate next steps with the appropriate resolver teams or vendors.
• Support Supply Chain systems and processes across areas such as warehouse operations, transportation, ordering, SAP-connected processes, inventory, planning, procurement, manufacturing, reporting, and integrations.
• Maintain clear and complete ticket updates in ServiceNow or other support tools, including work notes, evidence, action owners, and resolution summaries.
• Update knowledge articles, support documentation, test scripts, checklists, and handover materials to maintain continuity during the contract period.
• Assist with testing, UAT coordination, release support, project hypercare, and issue tracking for Supply Chain system changes.
• Escalate blockers, recurring issues, documentation gaps, and support risks to the Manager, Supply Chain Systems in a timely manner.
• Support continuous improvement by identifying practical ways to reduce repetitive effort, improve documentation, and simplify support activities.
• Use AI-enabled tools, Microsoft Copilot, ChatGPT-style assistants, and no-code/low-code automation responsibly to support documentation, analysis, testing preparation, and repeatable support tasks.
• Systems and Process Exposure
• AI, Automation, and Modern IT Expectations
• Comfort using AI-assisted tools such as Microsoft Copilot, ChatGPT-style assistants, or similar platforms to accelerate documentation, analysis, knowledge creation, test preparation, and communication.
• Interest in no-code/low-code automation tools such as Microsoft Power Automate, Power Apps, Appian, workflow tools, or RPA platforms.
• Ability to recognize simple automation opportunities in repetitive support, reporting, and documentation work.
• Understanding of responsible AI usage, including validation of outputs and appropriate handling of confidential business information.
• What You Bring:
• Bachelor degree or diploma in Computer Science, Information Technology, Engineering, Business Technology, Suppl

Additional Information

Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world. Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories. RBI owns four of the world's most prominent and iconic quick service restaurant brands - TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities. RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc. The Analyst, Supply Chain Systems Support - Contract provides maternity leave coverage for a Supply Chain Systems analyst role (12 month fixed term contract). This position supports business users, application issue resolution, documentation, testing, and operational continuity across Supply Chain systems and processes. This role is best suited for someone who can ramp up quickly, communicate clearly, document thoroughly, and provide reliable support coverage while partnering with internal IT teams, business users, vendors, and managed-service partners. Work Schedule and Operational Coverage Supply Chain operations run on a 24/7 operating model. This role is expected to follow a continental shift schedule aligned to Distribution Center operations, which may include day/night rotations, weekends, holidays, and occasional extended support during critical incidents, system changes, go-lives, or operational disruptions.

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