IT Desktop Support - Associate // Kansas City MO 64111

Requirements

• High level customer services skills
• An empathetic and approachable manner
• A passion for IT and the ability to learn new technologies
• The discipline to work within a fast-paced and dynamic support environment both individually and as part of a team.
• Minimum of Bachelor's Degree or 3 year's desktop support experience
• Experience with Microsoft desktop applications (Office, Outlook, etc.)
• Experience with Microsoft Active Directory
• Good written and verbal communication skills
• Minimal travel, as necessary
• Willing to work weekends/nights as needed for system upgrades
• Microsoft certification (MSCE) preferred
• Systems administrator experience with Microsoft Networking systems (Windows 2008/2012) with a LAN of at least 10 users is desirable
• Experience supporting Android and iOS mobile devices
• Specific Job Duties
• Assemble and support desktop & laptop computers and applications (Windows 7 Professional, Windows 10, Microsoft Office, Internet Explorer, RightFax, Filemaker, Symantec Endpoint Protection, SAS, etc.)
• Support/educate end-users
• Image systems via Ghost and/or SCCM
• Utilize the SCCM to deliver new/updated software packages to the desktops/laptops
• Maintain license inventory of all desktop computer applications
• Maintain physical inventory of all desktop & laptop computers
• Perform minor troubleshooting & repair of computers
• Coordinate with vendors for the repair of desktop and laptop computers in and out of warranty
• Provide remote support and troubleshooting.
• Provide Desktop Team leadership
• Attend team meetings
• Make recommendations for improvement to Manager, Site Support
• Other duties as assigned by Manager, Site Support
• If you are available and interested then please reply me with your " Chronological Resume" and call me on (678)-405-3590 .
• Thanks & Regards,
• Ranadheer Murari | Team Recruitment | Mindlance, Inc. | W : 678 405 3590
• ranadheerm@mindlance .com

Benefits

Additional Information

Business IT Desktop Support - Associate Location 3822 Summit Ave, Kansas City MO 64111, USA Division Healthcare Contract 3 Months Brief Description Providing technical guidance to a wide range of users over phone, via email and at colleague's work stations. Prioritizing work schedules to minimize operational down time.

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