Reservations Sales Agent

Responsibilities

• Handle hotel reservations via phone, email, and online booking channels
• Provide exceptional customer service and respond promptly to guest enquiries
• Maximise revenue opportunities through upselling and promoting hotel services
• Maintain accurate guest information and booking details in Opera PMS
• Coordinate closely with Front Office, Sales, and Revenue teams
• Ensure all reservations are processed efficiently and accurately
• Maintain knowledge of hotel facilities, promotions, and local area information
• Assist with group reservations and special guest requests when required
• Previous experience in hotel reservations or front office preferred
• Knowledge of Opera PMS and Microsoft Office preferred
• Strong communication and interpersonal skills
• Excellent organisational and time management abilities
• Ability to work in a fast-paced environment and multitask effectively
• Positive attitude with a strong guest service focus
• Strong attention to detail and problem-solving skills
• Full Australian working rights required
• At Accor, we believe Hospitality is a Work of Heart.
• By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor. Grow your career, work with purpose, and feel valued.
• Benefits Your Way
• Join one of the world's largest hotel groups with global career opportunities
• Discounted accommodation and Food & Beverage across Accor properties worldwide
• Access to Accor learning and development platforms
• Career growth and internal promotion opportunities
• Supportive and inclusive team culture
• Employee benefits including EAP and recognition programs
• Our commitment to Diversity & Inclusion:
• We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent. We welcome you as you are.

Additional Information

We are currently seeking a passionate and customer-focused Reservations Sales Agent to join our team on a Full Time basis. Reporting to the Revenue / Reservations Manager, you will play a key role in delivering exceptional guest service while maximising room revenue opportunities through effective reservations management.

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