Head of Marketing Data and Measurement

About the role

The Head of Marketing Data & Measurement will build and lead the data infrastructure, analytics practice, and measurement framework that powers every marketing decision at ID.me. This role sits at the intersection of marketing strategy, data engineering, and business intelligence - owning the systems, models, and reporting that connect marketing investment to business outcomes across consumer, enterprise, and government verticals. This is a founding leadership role. The marketing data function at ID.me is nascent: attribution is broken, RevOps tooling is inconsistent, and the organization is operating without a reliable single source of truth for marketing performance. The right candidate sees this as an opportunity, not a liability. You will design the data architecture from scratch, hire a small team of analysts and engineers, partner deeply with Data Engineering and RevOps, and become the CMO's most trusted source of truth on what is working and what is not. You are equally comfortable writing a SQL query, presenting an attribution model to the CFO, and coaching a junior analyst on data storytelling. Marketing Measurement & Attribution Design and own ID.me's end-to-end marketing measurement framework, covering multi-touch attribution, media mix modeling (MMM), incrementality testing, and last-touch and data-driven attribution models across paid, owned, and earned channels. Diagnose and rebuild the broken Salesforce campaign-to-opportunity attribution workflow, partnering with RevOps to establish clean data hygiene, correct field mapping, and reliable pipeline reporting. Build and maintain a unified marketing performance dashboard that gives the CMO and leadership real-time visibility into spend efficiency, channel contribution, and full-funnel conversion across consumer and enterprise motions. Define and operationalize marketing KPIs across all functions including lifecycle, brand, demand gen, events, and partner marketing with consistent definitions, measurement cadences, and executive reporting templates. Lead quarterly and annual marketing performance reviews with data-backed analysis of what drove results, what didn't, and how to reallocate investment accordingly. Data Infrastructure & MarTech Integration Own the marketing data stack - including Braze, Salesforce, LinkedIn Campaign Manager, Google Analytics, and any future CDP, BI, or data warehouse tooling - ensuring clean data flows, consistent taxonomy, and reliable event tracking across all platforms. Partner with Data Engineering to build and maintain marketing data pipelines, ensuring campaign events, user behavior signals, and conversion data are captured accurately and available for analysis in the data warehouse (e.g. Snowflake, BigQuery). Lead the evaluation, selection, and implementation of a Customer Data Platform (CDP) to unify ID.me's 156 million user profiles across marketing, product, and sales touchpoints - enabling identity-driven personalization and segmentation at scale. Define and enforce marketing data governance standards - taxonomy, naming conventions, UTM structure, consent management, and data retention policies - ensuring compliance with privacy regulations relevant to ID.me's government and healthcare partnerships. Personalization & Audience Intelligence Build the data foundation for identity-driven personalization - leveraging ID.me's verified community data (military, veterans, first responders, nurses, teachers, students) to enable segment-specific experiences across web, email, and paid channels. Develop audience segmentation models that combine behavioral, transactional, and verification data to power lifecycle marketing, retargeting, and lookalike acquisition campaigns. Partner with Lifecycle and Growth teams to instrument and measure personalization experiments, establishing a rigorous A/B and multivariate testing practice with proper statistical methodology. Evaluate and recommend personalization infrastructure including CMS i

Benefits

Additional Information

Company Overview ID.me is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online. Consumers can verify their identity with ID.me once and seamlessly login across websites without having to create a new login and verify their identity again. Over 152 million users experience streamlined login and identity verification with ID.me at 20 federal agencies, 45 state government agencies, and 70+ healthcare organizations. More than 600+ consumer brands use ID.me to verify communities and user segments to honor service and build more authentic relationships. ID.me's technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. ID.me is committed to "No Identity Left Behind" to enable all people to have a secure digital identity. To learn more, visit https://network.id.me/ .

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