Inside Sales Specialist (f/m/d)

Responsibilities

• Quotation Management: Review customer requirements, align with Account Managers, enter RFQs into CRM, coordinate with production plants and follow up on quotes
• Order Management: Manage sample and tooling orders, including system entry, plant coordination, delivery tracking and invoicing
• Pricing Management: Maintain customer pricing in SAP and support price adjustments in alignment with Account Managers
• Master Data & Billing: Manage customer master data and handle debit/credit notes related to pricing issues
• Customer Systems & CSR: Work on customer portals and manage Customer Specific Requirements (CSR)
• Contracts & Planning Support: Support customer contracts, SCM agreements and update forecasts and planning data
• Feedback & Evaluation: Monitor supplier evaluations and collect customer feedback for internal improvement
• Cross-functional Collaboration: Work closely with internal teams to ensure alignment and customer satisfaction

Requirements

• Education: Degree in Business, Sales, Engineering or a related field
• Experience: 2-3 years of experience in Inside Sales or Customer Service
• Languages: Fluent in German (native preferred) and English
• Systems Knowledge: Experience with CRM tools (e.g. MS CRM) and ERP systems (SAP)
• IT Skills: Proficiency in Microsoft Office, especially Excel and Outlook
• Communication: Strong written and verbal communication skills
• Organization: Excellent organizational skills with ability to manage multiple priorities
• Mindset: Customer-oriented, proactive, team player with strong problem-solving attitude
• The MINIMUM gross annual salary for this position in Italy is €31,125.00. Compensation for this position will be determined by the candidate's qualifications, experience, education, and overall alignment with the role's responsibilities. ‎ ‎
• Freudenberg Sealing Technologies S.a.s. di Externa Italia S.r.l.u.

Additional Information

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