Retail Marketing Operation Manager [5 DAYS / TAI SENG] (KCKC)

Responsibilities

• Store Operations & Renovation Management
• Establish and optimize store operation processes, including display standards, sales procedures, service protocols, and inventory management.
• Conduct regular store visits to inspect execution quality, identify operational issues, and drive corrective actions.
• Oversee the full process of store openings and closures (site selection, renovation, system setup, trial operations), ensuring timely and high-quality execution.
• Lead the design and renovation process for retail stores and exhibitions, coordinating with contractors and vendors, and continuously optimizing the concept presentation for best brand impact.
• Sales and Performance Management
• Track daily sales data, analyze discrepancies, and propose corrective actions.
• Coordinate with management to develop sales improvement initiatives, including staff incentives, product mix optimization, and promotional campaigns.
• Promote key product categories and ensure proper achievement and display rates for high-margin and flagship SKUs.
• Marketing Campaign Execution
• Manage and coordinate the setup of promotional materials (e.g., display stands, hanging banners, lightboxes) and in-store decorations.
• Monitor and evaluate campaign effectiveness, including foot traffic increase, conversion rates, and return on investment (ROI).
• Collect frontline customer feedback and use insights to refine marketing strategies.
• Sales Team Management and Training
• Organize regular training sessions on product knowledge, sales techniques, and customer service standards.
• Enforce brand image guidelines, including grooming, dress code, and in-store behavior.
• Inventory and Logistics Coordination
• Coordinate product deliveries, warehousing, and stock transfers to ensure timely supply to retail locations.
• Manage in-store inventory, minimize slow-moving items, and handle clearance of unsellable stock.
• Liaise with logistics and warehousing teams to improve delivery efficiency and accuracy.
• Cross-functional Communication and Collaboration
• Collaborate closely with marketing, sales, product, customer service, and after-sales teams to ensure operational alignment.
• Provide regular reports to management on operational performance, issues, and improvement proposals.
• Promote the implementation of digital tools (e.g., POS systems, store audit apps, BI dashboards) to enhance operational efficiency.

Requirements

• Educational Background: Bachelor's degree in Business Administration, Retail Management, Supply Chain, or a related field.
• Experience: Minimum 3-5 years of experience in retail operations, preferably within the home appliance or consumer electronics industry.
• Experience coordinating cross-functional teams and managing multiple stakeholders.
• Kelly Chong Reg No:R26161160
• The Supreme HR Advisory Pte Ltd EA No: 14C7279

Additional Information

Location: Tai Seng Working Days : Monday - Friday Salary: $6,500 - $9,500 (negotiable,based on experience)

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