Customer Service Representative

About the role

Position: Customer Service Representative Location: PITTSBURGH PA 15219 (Warrandale) Duration: 6+months Rate: $13.95/Hr on W2 Job Description: The role will be responsible for efficient service delivery of Payroll Issue Resolution for Kraft Heinz. Respond to incoming inquiries, telephone and/or written, from customers . Assists in training others, cross training and/or developing process knowledge. Candidate should be available to work between 8 AM - 7 PM Central Time. Competencies and Skills: Extensive prior Tier 1 support experience required Fluent in English Deductive reasoning, analytical, and problem-solving skills Excellent written and verbal communication skills, ability to present complex data/credit issues to management Focus on client and service mindset with a commitment to a high level of customer service Ability to observe the need for changes/improvements in the processes Ability to communicate clearly and concisely at all levels of the business Must work with the highest level of trust, integrity, honesty and confidentiality Ability to manage workload independently Functional / Technical: Good Computer Proficiency Experience with Microsoft Office suite (Word, Excel, PPT) including advanced MS Excel Skills Ability to learn new applications/software systems effectively and efficiently Work Experience: High School diploma or GED Minimum 1 year of customer service experience, helpdesk highly preferred Experience troubleshooting processing issues Namratha Gandavarapu 317-210-8733

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