Manager, Corporate Administration

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JOB DESCRIPTION: Manager - Fund Cosec Office: India Department: Fund Cosec Job Summary - Management and oversight of a service delivery team handling the provision of corporate secretarial support to the Lux Fund CS & Cosec team (FCS), by providing guidance and leadership to the Indian CoSec Team - As a supervisor, the Cosec Manager leads, organizes, coordinates, develops, monitors the performance, delegates tasks and responsibilities to their direct reports and their team members (skip level), as needed. - To facilitate and assist various administration processes of complex clients and conduct all work in accordance with IQ-EQ India and IQ-EQ Group policies and procedures, as needed (when Assistant Manager is unable to, depending on capacity). - Performs review of core processes, complex ad hoc works, and all other client requirements, as needed. - Concentrates in engaging and developing teams and individuals. - Provides consistent feedback on quality, accuracy and timeliness of outputs made by the Indian Cosec teams - Monitors overall teams' results and performance based on the KPIs as agreed with the Lux Fund CS & Cosec team (ex. Quality, Timeliness, Issue Log, Increased Productivity, among others). - Initiates and facilitates meetings to address overall teams' performance and develop/coach non performing individuals. - Ensures balanced work allocation across the Cosec teams and reallocates resources accordingly. - Balances stakeholders by establishing good working relationship with the cluster counterparts and other support groups. Core Responsibilities - Responsible for the provision of corporate secretarial support to the Lux Fund CS & Cosec team (FCS), in line with the agreed scope of services under the Service Level Agreement between IQEQ India and IQEQ (Luxembourg) S.A. - Monitors the timely, accurate and quality deliverables of the Indian Cosec teams, and intervene, as necessary. - Provides guidance and coaching to the team in both technical and more on the non-technical aspects of their role. - Initiates the development of the technical competencies of their teams by providing feedback on their deliverables and endorsing them to the appropriate learning & development activities - Monitors and provides support to cluster counterparts escalations and involves the relevant stakeholders. - Monitors the agreed timelines of deliverables with the cluster counterparts and provides support for escalations to ensure that their teams carry out the work, as agreed. - To be able to effectively communicate and relate with various stakeholders of the team. Maintains and enhances relationships through crucial conversations. - Acquire knowledge to become specialists of their designated clients' requirements and deliverables. - Seeks knowledge and expertise for their own professional development. - Monitors that all client cluster requirements are thoroughly being reviewed and follows standards. - Minimize risk to IQEQ by ensuring all procedures, rules, laws, regulations and checklists are followed. Tasks & Duties Cluster Client Delivery - Acquires functional knowledge and understanding of the clients' agreements, Scope of Work (SOW), SLA's and other necessary information needed to review and/or prepare deliverables. - Monitors if the Indian Cosec team has the needed information, data and supporting documents are received for the review/preparation of the needed deliverables. Addresses and escalates issues, as required. - Monitors the consistency and quality of the deliverables within the agreed timeframes of the teams. - Provides support (for timelines) and address issues (for quality), as needed. - Provide support for the rest of the team and other teams by allotting additional capacity, as needed. At the same time, initiates the request for support needed from other teams. - Monitors and communicates the review comments of the team and then follows up to address pending comments for preparers, as needed. - Monitors and oversees the interpretation of the requirements of the client and in some instances, does the research and validates in the absence of an Assistant Manager. - Reviews and acts as the team approver of submitted reports and compliance cases with root cause information, corrective action, and preventive measures in a timely manner. Responsible in discussing the details and actions done with the HODs. - Monitors and works with the Assistant Manager to enforce process standards across the teams. - Ensure the client database and all other reports are up to date and accurate - Acts as first level of escalation of issues/concerns from the funds assigned to their clusters. - Tracks and report KPIs as agreed with the Lux Fund CS & Cosec team. Staff managerial responsibilities - Recruit, train, appraise, coach and discipline staff - Give feedback to staff - Ensure staff adheres to policies and procedures - Develop goals and personal g

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