Security Host

About the role

Moco isn't like any other museum. We started in Amsterdam, expanded to Barcelona, and after receiving +5 million visitors are now shaking things up in London. Our goal? To make art, fun, bold, and for everyone. At Moco, we showcase work by icons like Basquiat, Warhol, Kusama and street legends like Banksy, whose art challenges power and speaks to the people. We celebrate the voices that are not always found in traditional museums, from the streets to the digital world and beyond. Our spaces are filled with immersive art, powerful messages and a playful spirit. We believe in breaking the rules, thinking differently, and making art that connects with real life. Our team is made up of curious, passionate people who love creativity, community, and doing things with heart. You don't need to be an art expert, just open-minded, energetic, and ready to be part of something exciting. As a Security host, you play an essential role in ensuring a safe, secure and welcoming environment for visitors, staff and contractors in a fast-paced museum environment. You support daily operations through your professional, calm and approachable presence, in line with Dutch safety regulations and established museum procedures. You are flexible and available to work shifts during high season periods from Monday to Sunday. Carry out security duties within the museum in line with assigned instructions and procedures. Monitor all four floors of the museum, including exhibition spaces, the museum shop, and staff areas to ensure a safe, secure, and orderly environment at all times. Perform regular patrols and routine safety checks, including opening and closing procedures and general building inspections. Maintain professional, calm and visible security presence appropriate to the fast paced museum environment. Act as a service oriented and approachable point of contact for visitors, providing basic assistance while remaining alert to security and safety risks. Ensure compliance with museum house rules, safety regulations, and applicable legislation. Support visitor flow and general crowd control during high season and special events. Respond to incidents, alarms, and visitor concerns in accordance with procedures and report these to the management team. Communicate effectively with colleagues, contractors, and supervisors to support smooth daily operations. Accurately report incidents, patrols, and safety observations in line with reporting requirements and confidentiality standards. Assist with emergency situations, including evacuations and first-response actions, as instructed and in accordance with established procedures. Previous experience in security, hospitality, or a similar role (experience in a museum or cultural institution is an advantage). Strong situational awareness with the ability to remain calm, attentive, and professional in all situations. Confidence in handling incidents, addressing concerns, and enforcing guidelines with clarity, discretion, and respect. Good communication skills and a professional, approachable manner. Ability to follow established security and safety procedures and respond effectively in emergency situations. Ability to complete clear, accurate written or digital incident reports. Reliable, punctual, and flexible, with availability for a zero-hour contract and shifts scheduled Monday to Sunday. Physically capable of conducting regular patrols, standing for extended periods, and moving between floors as required. Fluent in English is required, other languages will be a plus. CERTIFICATES BHV : required to obtain shortly after hiring. VOG : required to obtain shortly after hiring. Eligibility to work in the Netherlands. Knowledge of Dutch health & safety legislation is an advantage. Beneath our brand's surface, at Moco Museum we are a team that thrives on creativity, inclusivity and collaboration. Each of us brings unique ideas, experiences and perspectives that shape the way we work, adapt and grow. Always building something new and forward-looking, giving you the chance to develop your career while being part of a Company that embraces change and celebrates fresh ideas. We approach challenges and successes together, with a mindset of continuous learning and innovation. Beyond the work itself, we create space to connect and enjoy our time as colleagues, from Friday drinks to team-building activities, making Moco a workplace where our people feel involved and motivated. Here you will find more than just a job, you will find a place to belong. In addition, we provide the following benefits: - Competitive salary - A high energy work environment that will keep you on your toes and inspire you to think outside the box. - A fun annual social calendar of internal team events - Exclusive discount on merchandize and admission to enjoy our art with your loved ones - Opportunity to develop yourself and to execute your ideas Are you looking for a career that is challenging, but more importantly, rewarding? Do

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