Quality Control Specialist 503B

Responsibilities

• Enterprise Transformation & Strategy
• Develop multi-year operational capability roadmaps, governance frameworks, prioritization models, and enterprise transformation standards aligned to modernization strategy and long-term business growth objectives.
• Serve as a strategic advisor to senior leadership by influencing enterprise roadmap decisions, operational architecture strategy, workflow harmonization, and modernization investment priorities with minimal oversight.
• Operational Architecture & Workflow Optimization
• Lead cross-functional discovery and workflow architecture initiatives to assess current-state operations, identify systemic inefficiencies, and design scalable future-state workflows across voice, digital, fulfillment, patient support, and enterprise service functions.
• Drive enterprise workflow standardization, automation strategy, AI enablement opportunities, escalation model optimization, and operational control enhancements that improve service continuity and operational scalability.
• Conduct enterprise-level root cause analysis on operational risks, service breakdowns, compliance gaps, and customer friction points while implementing preventative controls and sustainable corrective actions.
• AI Enablement & Service Modernization
• Lead strategic modernization initiatives focused on omnichannel customer experience transformation, conversational AI, virtual agents, workflow orchestration, interaction analytics, and enterprise self-service capabilities.
• Define business requirements, governance strategies, operational readiness frameworks, and adoption models for AI-enabled service technologies in partnership with Operations, IT, Product, Compliance, and executive leadership.
• Oversee enterprise knowledge management strategy, CRM/case management optimization, workflow automation enablement, and continuous improvement practices supporting scalable service delivery.
• Analytics, KPI Strategy & Business Outcomes
• Establish enterprise KPI frameworks, executive dashboards, and operational performance strategies that measure service efficiency, productivity, customer experience, operational risk, and transformation outcomes.
• Analyze operational data, interaction analytics, workflow trends, and customer insights to identify strategic improvement opportunities and provide executive-level recommendatio

Benefits

Additional Information

Empower Pharmacy is a visionary healthcare company dedicated to making quality, affordable medication accessible to millions of patients nationwide. As the nation's most advanced 503A compounding pharmacy and FDA-registered 503B outsourcing facility, we're redefining what's possible in personalized medicine and pharmaceutical manufacturing. We're proud to be recognized as one of Houston's fastest-growing private companies and ranked #116 in Healthcare & Medical on the Inc. 5000 List for 2025. Our strength is built on four core values: People, Quality, Service, and Innovation. Guided by these principles, we've created a uniquely integrated healthcare platform powered by advanced technology, operational excellence, and a relentless commitment to patient care. From manufacturing and quality control to distribution and customer experience, our teams work together to raise industry standards, expand access to critical medications, and improve outcomes for patients and providers across the country. At Empower, joining our team means more than starting a new role. It means becoming part of a mission-driven organization that's transforming healthcare at scale. We invest deeply in our people, encourage bold thinking, and create opportunities for growth, leadership, and innovation at every level. Your ideas matter here, your development is supported, and the work you do has a direct impact on the lives of millions. If you thrive in a fast-moving, purpose-driven environment where innovation, collaboration, and ambition come together, Empower Pharmacy is the place for you. Let's transform healthcare together. Position Summary: The Strategic Business Analyst leads enterprise operational transformation initiatives focused on workflow modernization, AI enablement, service optimization, and scalable customer experience strategies across multiple operational functions. This role drives cross-functional initiatives, develops future-state workflows and governance models, and partners with Operations, IT, Product, Compliance, and leadership to improve operational efficiency, customer outcomes, and enterprise scalability. The position operates with significant autonomy and strategic influence over operational processes, modernization priorities, KPI frameworks, and service delivery capabilities.

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