Rehab Tech - PT Scheduler

About the role

*Provides exceptional patient experience for each patient case *Accuracy in scheduling is paramount in performance *Uses advanced visit types in a multi-disciplinary specialty *100% validation prior authorizations/certifications/referrals are in place PRIOR to treatment *Perform non-clinical patient and family education *Coordinate admission paperwork when applicable *Responsible for the basic cleaning and upkeep of the Rehab Department. *Assists therapists with patient care and other departmental duties. *May include coverage in inpatient, outpatient, and aquatics settings. *Independently lead community members in aquatics and wellness classes (CDS only) *Other duties as assigned Type of Opportunity: Full time Job Exempt: No Job is based: Presbyterian Kaseman Hospital Work Shift: Weekday Schedule Monday-Friday (United States of America)

Responsibilities

• Achieve exceptional patient experience for patients and patient families by using CARES, AIDET and EPE tools.
• Addresses and attempts to appropriately resolve complaints in the moment by using key words at key times
• Ability to manage conflict and appropriately request the help of a supervisor when needed
• Round with patients waiting to insure their comfort and to inform of delays when applicable
• Performs the patient scheduling process and validates accurate patient demographics
• Set patient expectations regarding Prior Authorization, Referrals and out of pocket expenses
• Meet 1 on 1 with patient to schedule invasive procedures in or out patient
• Advised patient and patient families of non-clinical instruction
• Develop and maintain a positive relationship with other departments/personnel
• Follow protocols for scheduling such as utilizing assigned block time
• Assists therapists/assistants with patient care and other departmental duties.
• Performs other patient care procedures under the guidance of a licensed clinician.
• Must demonstrate knowledge of the principles of growth and development over the life span of patients served.
• Able to prioritize appropriately and escalate concerns to appropriate licensed clinician/management team.
• Understands indications, contraindications, physiological effects and application of all modalities appropriate
• Basic knowledge of medical terminology, anatomy, modalities pertinent to the rehab setting.

Requirements

• High school or equivalent.
• Short-term training in Medical Terminology.
• Experience in a healthcare office or clinic setting with significant clinician interaction preferred.
• Prefer Proficiency in prior authorization/certification/referral process
• Must pass Epic trainings for rehab tech and scheduling positions
• Performs appointment scheduling for patient via the telephone or in person to include testing, procedures and clinician appointments
• Coordinates advanced scheduling guidelines to include surgeons, resources, proctors, etc.
• Requires strong organizational skills
• Must be able to function under pressure while maintaining professionalism
• Working knowledge of CPT and ICD-10 coding
• Pass annual competency exam for all areas of responsibility.
• Attend department and organizational meetings
• All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.
• Wellness
• Why work at Presbyterian?
• As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.
• About Presbyterian Healthcare Services
• Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.
• AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.
• We're Determined to Support New Mexico's Well-Being | Presbyterian Healthcare Services

Benefits

Additional Information

Location Address: 8300 Constitution Ave NE Albuquerque, NM 87110-7613 Compensation Pay Range: Minimum Offer $16.37 Maximum Offer $22.76 Now Hiring: Rehab Tech - PT Scheduler

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