AV Event Technician

Responsibilities

• Perform daily maintenance of hardware & software for the internal platform.
• Kick off meetings & events (Experience Center & Event Space) with AV/IT Support.
• Execute monthly preventative maintenance on all hardware.
• Utilize remote access tools on Mac, Linux & Windows systems to control the internal platform.
• Communicate effectively with clients to identify needs & evaluate solutions.
• Provide onsite support for visitors and executive level events as needed.
• Support event operation technicians with all issues relating to event spaces prior to events.
• Troubleshoot routing, writing & cabling issues.
• Complete venue space pre-show equipment sweeps prior to events.
• Organize, document & maintain warehouse inventory which includes spare equipment.
• Track RMA of serviced equipment.
• Document, track record/status of outgoing & returning service equipment and provide status updates to the team.
• Maintain periodic system updates and upgrades of equipment.
• Act as stand in support for large & special events.
• Work with an internal ticketing system to document all issues.
• Operate cross functionally within the team to support audio, video conferencing & projection.
• Create and/or maintain any needed team documentation.
• Track issues to isolate trends, coordinate with engineering team & 3rd party vendors to resolve issues.
• Trains operations team for usage of systems and applications.
• ESSENTIAL CRITERIA:
• 2 years working knowledge of audio-visual equipment including lighting, sound, video recording and data projection along with experience with the technical challenges and problem-solving needs in an event production environment.
• Knowledge of technical event support system architectures and troubleshooting.
• Must be responsive, efficient, have excellent customer interaction, and exhibit a high level of professionalism.
• Ability to motivate and focus cross functional teams to reach challenging goals.
• Good organization and time management skills with proven ability to manage multiple priorities at one time.
• Be eligible, willing and able to work and travel when required.
• Good written and verbal communication skills.
• Be a motivated team player.
• Pay Range
• $72,000 - $76,000 USD

Benefits

Additional Information

OUR COMPANY: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

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