AVP, Senior Product & Channel Manager - Channel Team

About the role

As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.

Responsibilities

• Collaborate with IT, Operations, Risk, Compliance, and Implementation teams to gather and document business requirements for cash management and digital connectivity solutions (API, H2H, SWIFT FileAct, Virtual Accounts)
• Develop user stories and functional specifications to support product enhancements and system builds
• Coordinate User Acceptance Testing (UAT) to ensure solutions meet business and client requirements
• Work closely with regional teams, including Singapore Agile squads, to align on delivery and ensure successful implementation across Hong Kong and Macau
• Manage and enhance transaction banking channels, focusing on API, H2H, SWIFT FileAct, and Virtual Account offerings
• Analyse existing products and channels, driving continuous improvement based on client feedback and market developments
• Ensure compliance with Hong Kong and Macau regulatory requirements in all product and channel initiatives
• Act as a bridge between business and technology teams to ensure clarity and alignment throughout project lifecycles
• Conduct market research on digital banking, connectivity solutions, and industry trends
• Provide subject matter expertise and training to internal stakeholders on system capabilities and product features
• Support commercialization initiatives to drive adoption of digital channels and solutions

Requirements

• Bachelor's degree or above in Business, Finance, Technology, or a related field
• Minimum 5 years of experience in product management, business analysis, or channel management within transaction banking
• Hands-on experience with API, Host-to-Host (H2H), SWIFT FileAct, and Virtual Account solutions
• Experience supporting multi-market environments (Hong Kong and Macau preferred)
• Strong understanding of cash management products and digital banking channels
• Solid knowledge of regulatory requirements in Hong Kong and Macau
• Strong analytical, problem-solving, and stakeholder management skills
• Excellent communication skills, with the ability to work across business and technology teams
• Self-motivated, proactive, and able to manage multiple priorities in a dynamic environment
• #LI-GT1

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