Journey Home Case Manager (Part-Time)

Requirements

• Bachelor's degree in social work, public health, or 2+ years providing outreach, navigation, and low-threshold to intensive case management services to high-risk populations, including expert knowledge of stabilization, shelter, housing, and substance use disorder treatment centers.
• Must have experience and training in de-escalation, motivational interviewing, overdose reversal, data collection and case notes.
• Experience providing street-based outreach services in urban settings and homeless encampments.
• Ability to read, write, collect data, and document case notes to the expected professional standards.
• Ability to establish and maintain effective collaborative relationships across Glide programs as well as with city agencies across San Francisco, the wider Bay Area, throughout California, and throughout the United States.
• Must be able to successfully engage clients in services and retention through the application of motivational interviewing, risk reduction counseling, and strengths-based counseling techniques.
• Must understand the social determinants of health and how they impact people experiencing homelessness, actively engaged in drug use, and proximate stressors.
• Must be able to provide radically inclusive, unconditionally loving , culturally competent, and trauma-informed support to diverse clients to help them achieve stability and self-sufficiency.
• Exceptionally strong communication and trust-building skills are required, including comfort and proficiency with public speaking (i.e. 1:1 interaction with clients and community, group education, street outreach, etc.)

Additional Information

About Glide GLIDE is a nationally recognized center for social justice, dedicated to fighting systemic injustices, creating pathways out of poverty and crisis, and transforming lives. Through its integrated comprehensive services, advocacy initiatives, and inclusive community, GLIDE empowers individuals, families, and children to achieve stability and to thrive. GLIDE is on the forefront of addressing some of society's most pressing issues, including poverty, housing and homelessness, and racial and social justice. GLIDE's mission is to create a radically inclusive, just, and loving community mobilized to alleviate suffering and break the cycles of poverty and marginalization Position Summary Journey Home Case Managers spearhead mobile and on-premises client outreach, intake, assessment, and low-threshold to intensive case management: develop and manage individualized care plans, coordinate resources and wrap-around services, transport clients to appointments, connect clients with shelter and housing, facilitate health, mental health, and substance use disorder treatment, arrange travel and transportation, and help clients reunite with family, support networks, and careers for long-term well-being and housing stabilization. In this role, you will create, develop, and steward a caseload of approximately 20-25 clients at various stages of their journey toward housing stabilization and help approximately 3-5 people per month progress from homelessness toward housing stability. Journey home case managers are assigned a regular shift (such as AM, PM or Graveyard). You must be flexible and available to work outside of their regular shift when assigned. And must be available to work special events or serve as emergency workers when required by community need. Shifts may be reassigned or rotated (within the parameters of the CBA) as the business needs of the operations change. Work Environment GLIDE's buildings are located in the Tenderloin neighborhood. GLIDE maintains an "open door" policy to the community and its clients, who frequently enter and leave the building. This role is covered by the collective bargaining agreement.

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