Phone Support Specialist, Manila (UK Support)

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About Eucalyptus We're on a mission to make good health last a lifetime. More than 1 billion people live with obesity worldwide, driving preventable chronic conditions. We're here to build better long-term care. Eucalyptus is now part of Hims & Hers, the global leader in personalised health and wellness. Euc is the company behind Juniper, one of the world's largest weight-management programs combining GLP-1 medication with personalised nutrition, movement support, and clinician-led care from prescribers, nurses, health coaches, pharmacists, and dietitians. Our published clinical research shows that our combined clinical and behavioural approach helps patients lose significantly more weight during their treatment with Juniper by four times. Our Growth Story: 130% YoY revenue growth and a 90% reduction in cash burn - culminating in our $1.15bn acquisition by Hims & Hers in 2026, giving us the platform to take long-term care global Supported over 350k patients living with obesity across our 5 markets Received selective NICE endorsement to provide services to the NHS Tailored our offering to thousands of patients in Australia, the UK, Germany, Japan and Canada. Healthcare is usually slow and boring. We believe in its potential to be exciting and entertaining. But changing the healthcare experience is hard - and we're gonna need all the help we can get...! About Eucalyptus Eucalyptus (or 'Euc' for short) is an Australian founded digital healthcare company that is on a mission to solve the world's biggest healthcare challenges - think fertility, and behavioural change around chronic conditions such as weight loss, diabetes, and mental health. Founded in Australia in 2019, we have now helped over 500K patients globally by combining technology, design and operational excellence to help patients access the best clinical support when they need it - wherever they are. Our 5 clinics ( Juniper , Pilot, Kin, Software and Compound ) focus heavily on personalising the experience for different demographics and are powered by a growing team across 5 countries (Australia, UK, Germany, Japan, and the Philippines). We've raised over AUD$160M in funding from Aussie and Silicon Valley investors who were early backers of Uber, Canva and AirBnb. With plans to launch into several more markets, offline channels, and tackle new conditions. We're looking to continue building our team of executional weapons who are passionate about healthcare, aren't afraid to work hard, and invest in others through direct and honest feedback. This approach enables us to make the most impactful changes to improve the health of millions of patients globally. About the role (What you'll be doing): Support our 5 clinics' patients through a range of conditions, primarily via phone and email Support our UK market (mid-shift/night shift) Collaborate remotely and liaising with our doctors, pharmacies and delivery partners Identify opportunities to improve our products, processes or service About you (Who you are): You have a passion for health and wellness You're a natural team player You love supporting customers through tricky situations You are fantastic at anticipating other people's needs You love learning about new industries and new skills You have 3+ years of experience in customer care or equivalent (e.g. hospitality, email support, call centre, retail etc) You have an interest in healthcare and wellness, or experience in the healthcare space or allied services You have strong written and verbal communication skills are a must, and the ability to use a range of tones of voice to interact with customers You have familiarity with computer skills, or experience with customer service software (prior experience with Mac and Google Suite is a plus) You are willing to work a late mid-shift schedule between 2 PM and 1 AM or 6 PM and 3 AM Manila time, with no fixed weekend off Why you should join Euc Our teams are incredibly passionate - Our talent bar is high and our work ethic is strong. You'll get to stretch yourself everyday and work amongst people who care deeply about our patients. You'll be given autonomy to tackle interesting problems and receive regular feedback from a supportive team We'll have your back when you need us the most - You'll be able to lean on a range of leave offerings to support you when needed from Day 1, this includes: sick, maternal/paternal, compassionate, and vacation leave. Personal health days leave and budget to encourage you to take care of your well-being. A reliable health insurance provider accredited by major hospitals, clinics, and diagnostic centers nationwide, plus coverage of up to two dependents. Standard employer share for statutory benefits (SSS, PhilHealth, and HDMF), and 13th month pay. Also, transportation allowance to support your expenses when reporting to our Makati office. We will invest in your career - You'll get access to an annual professional development budget and add

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