Product Manager Agent Tools
External
Optimum · Bethpage, NY$123K–$203K/yrFull-timeOn-siteToday
Agile
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About the role
Lead strategy and delivery for multiple internal tools products (agent desktops, contact-center/workforce tooling). Define roadmaps, prioritize backlogs, build business cases, track KPIs, drive cross-functional execution, evaluate AI/LLM opportunities, and serve as Agile product owner to improve agent workflows and operational outcomes.
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