Senior Legal Operations Specialist (Hybrid - Newark, NJ, NYC, FL)

Responsibilities

• Legal Operations Strategy & Process Improvement
• Assess legal processes, tools, and workflows to identify inefficiencies, risks, and opportunities for improvement
• Recommend and implement scalable solutions that improve service delivery, consistency, visibility, and operational maturity
• Drive legal operations initiatives from strategy through execution, including process design, implementation, change management, training, and adoption
• Improve and standardize workflows through automation, templates, playbooks, and process redesign
• AI, Automation & Legal Technology
• Help build an AI- and technology-forward legal operations practice by embedding AI and automation into Legal workflows
• Lead implementation of legal technology and AI-enabled solutions from requirements gathering through rollout and optimization
• Evaluate practical uses for AI across legal intake, contract review, summarization, workflow routing, reporting, and knowledge management
• Administer and optimize the legal technology stack, including e-billing, matter management, workflow, intake, repository, e-signature, and AI-enabled tools
• Partner with IT, vendors, and business stakeholders to support system enhancements, adoption, and process optimization
• Serve as a key support resource for legal and compliance workflow platforms, including workflow administration, templates, dashboards, reporting, and user support
• Data, Reporting & Business Intelligence
• Extract, analyze, and interpret data from legal technology platforms to generate business intelligence and operational insights
• Build and maintain dashboards, KPI reporting, and metrics across contracts, matters, turnaround times, spend, intake, and process performance
• Use data-driven insights to improve workflows, inform new process design, and support business decision-making
• Present metrics, trends, and recommendations to Legal leadership and cross-functional stakeholders
• Financial Operations, e-Billing & Vendor Management
• Support legal budgeting, spend tracking, financial reporting, and forecasting
• Review and audit outside counsel and vendor invoices for accuracy and compliance with billing guidelines
• Monitor e-billing systems for billing guideline violations, invoice discrepancies, and compliance exceptions, and coordinate follow-up
• Support outside counsel and vendor management, including onboarding, records, engagement documentation, and operational coordination
• Compliance, Privacy & Governance Support
• Support policy, risk, and compliance administration by coordinating policy workflows, tracking reviews and approvals, maintaining logs and supporting documentation, and monitoring remediation items
• Support compliance documentation, reporting, evidence gathering, workflow tracking, and issue management across Legal and Compliance operations
• Provide operational support for compliance activities and Broadridge's compliance program/GRC platforms, policy management tools, or compliance tracking systems

Requirements

• 5-8+ years of experience in legal operations, legal technology, compliance operations, contract operations, legal project management, or a related function
• Experience implementing or administering legal technology platforms such as matter management, e-billing, intake, workflow, repository, or e-signature tools
• Strong ability to analyze system data and translate it into reporting, business intelligence, and operational recommendations
• Experience building dashboards, KP

Additional Information

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team. Broadridge is hiring! We are seeking a Senior Legal Operations Specialist to help build a more modern, efficient, and technology-enabled Legal function at Broadridge. This is a strategic, hands-on role for someone who can identify opportunities to improve how the Legal team operates and drive solutions from strategy through execution. Reporting to the Head of Legal Strategy & Operations, this role will help advance Legal Operations by improving workflows, strengthening reporting and business intelligence, and embedding AI and automation across legal processes. The Senior Legal Operations Specialist will support the Legal team in implementing technology solutions, optimizing workflows, and enhancing the operational infrastructure that supports Legal and Compliance. This role will also support Broadridge's broader compliance and governance programs. The ideal candidate is equally comfortable thinking strategically and executing tactically. They can assess current-state operations, derive insights from legal technology platforms, make practical recommendations, and implement improvements that increase efficiency, visibility, and consistency. This person will work closely with stakeholders across Legal, IT, Finance, Sales, Compliance, Procurement, and other business teams.

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