Senior Associate, Client Service

Requirements

• Minimum 18 months in an Associate-level role at an expert network
• Track record of consistent revenue attainment, custom recruitment and high-quality, cost effective spec delivery
• Ability to work independently, prioritize under pressure, and communicate across levels
• Strong command of written and verbal English; Arabic is a plus
• Additional information
• Thrive at Third Bridge!
• We ensure every team member is able to bring their best self to work as well as in their lives outside - take a look at our benefits:
• Salary: Competitive base salary of AED 245,000 with access to our uncapped bonus scheme after just 1 month. Plus an increase of AED 10,000 on your base sal

Benefits

Additional Information

Third Bridge is a leading global research firm established in 2007, with a team of over 1,500 employees worldwide dedicated to fueling decisions with expert insights . We accelerate and enhance decision-making for investors and business leaders by unearthing unique expert insights across multiple sectors, geographies, and topics. For nearly 20 years, we've helped clients access knowledge on demand from experts, in-person and through our Library covering over 65,000 companies. Please note that in applying to this role, you are not applying to be a Consultant. Third Bridge is a market-leading investment research firm. We orchestrate and create research for our clients. This role is a Senior Associate role in Third Bridge, and you'll be working with our Consulting Clients. What is Consulting? Our consulting clients work on behalf of large companies (e.g. Fortune 500's) or institutional investors and support them by doing deep dive research to provide guidance on their corporate strategy or investment decisions. The insights they get through our experts and content are the backbone of the recommendations they deliver to their clients. Role Overview The Senior Associate role is a client-facing role designed for high performers with a track record of commercial delivery and a leadership mindset. Operating as a bridge between specialist managers and the Vice President, this individual is expected to own critical workflows, deliver against key performance metrics, and support operational continuity of the Dubai office This is a high-trust, high-visibility role focused on consistent target attainment, quality delivery under pressure, and the ability to operate autonomously while aligning closely with leadership priorities. You must bring structure, urgency, and strategy to every touchpoint, whether engaging clients, screening experts, or managing internal workflows. Success Metrics Senior Associates are measured on commercial impact, operational readiness, and executional excellence. Core Responsibilities Expert Engagement Rapidly triage and assign briefs, ensuring no client requests go untracked within and relevant experts are identified and pitched within set SLAs. Take full ownership of expert delivery by custom sourcing and cold calling on all assigned projects, ensuring high relevance and speed. Deliver expert relevance statements with attention to project context. Reduce formatting or language inconsistencies to near-zero. Negotiate expert fees to reduce spec cost without compromising on fit or credibility. Client Execution and Project Ownership Lead project launches (both live projects and proposals) with speed and clarity, summarizing client goals, proactively proposing solutions and asking strategic questions to clarify ambiguities. Tailor outreach strategies to align with complex or strategic briefs, directly driving call conversion and client impact. Proactively identify opportunities to upsell additional services and additional profiles that align with client objectives. Take ownership of unresponsive clients by re-engaging them directly, surfacing fresh angles, proposing new expert types, and driving the project forward with urgency and creativity. Operational Leadership Drive individual productivity through structured daily check-ins, priority setting, and assigned task ownership. Maintain clear records of owned projects and priorities and keep them maintained on a daily basis. Internal Collaboration & Development Partner with managers to train juniors through live call coaching, email shadowing, and feedback loops. Provide structured, constructive feedback with a company-first mindset especially in moments requiring tough or corrective input. Model resilience, composure, and commercial thinking in moments of ambiguity or workload strain.

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