Service Desk Analyst
External
Neurealm · Chennai, IndiaFull-timeOn-site2w ago
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About the role
We are seeking a Service Desk Engineer with good experience in troubleshooting Active Directory, O365 and basic Server issues. Preferred: Immediate Joiners Key Responsibilities: Serve as the first point of contact for end users seeking technical assistance via phone, email, or ticketing system. Diagnose and resolve technical hardware and software issues. Escalate unresolved issues to the next level of support. Log all incidents and requests accurately in the ITSM/ticketing system (e.g., Service...
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