Fraud Analyst Officer

Responsibilities

• Effectively communicate with our internal customer support team in order to resolve dispute requests.
• Process dispute related transactions in the respective internal and card scheme systems (Visa and MasterCard platforms).
• Review of card transaction monitoring alerts to flag or identify suspicious activity outside the normal pattern and activity.
• Investigate and take immediate action on alerts, notifications and reporting to always ensure compliance.
• Resolve issues on behalf of card holders in support of dispute resolution processing, compare alternative actions and decide on appropriate approach.
• Respond to requests in relation to transactions.
• Maintain all investigation records and case outcomes.
• Develop and maintain strong working knowledge of all relevant card scheme rules and regulations.
• Explore new ways that can help improve existing fraud strategies.
• Continuously learning and improving on product and job knowledge.
• Minimum of 3 years' experience in banking operations department.
• Knowledge of Visa and MasterCard dispute rules and regulations is highly preferred and will be considered a strong asset.
• Excellent communication skills, both written and verbal in English and French.
• Exceptional organizational skills and attention to detail.
• Strong analytical abilities.
• Capability to think out of the box.
• Able to work within a team.
• Able to manage stress and work with high volumes.
• SQ1

Additional Information

We are looking for a Fraud Analyst Officer to join our Middle Office - Anti-Fraud & Financial Crime Center team. The successful candidate will have excellent communication and organizational skills and an acute sense of attention to detail.

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