Shop Manager

Responsibilities

• Lead and execute all opening and closing procedures, including accurate cash reconciliation and daily financial reporting to ensure operational integrity
• Manage store operations efficiently during peak periods such as weekends, public holidays, and promotional events to maintain service excellence
• Develop and maintain staff schedules and attendance records, proactively covering shifts on short notice to address manpower gaps
• Resolve customer complaints and escalations professionally, including those occurring outside regular operating hours, to uphold customer satisfaction
• Conduct regular stock counts, monitor inventory shrinkage, and implement corrective action plans to optimize stock accuracy and reduce losses
• Coordinate with suppliers, logistics teams, and maintenance vendors independently to ensure timely deliveries and store upkeep without administrative assistance
• Maintain high store standards by overseeing merchandising layouts, housekeeping, and compliance with headquarters' guidelines
• Achieve weekly operational KPIs, including sales targets, inventory accuracy, and audit results, to drive store performance
• Participate actively in headquarters meetings and training sessions, adapting quickly to same-day notices and new directives
• Remain on standby for urgent operational matters throughout the week, demonstrating readiness to address issues promptly
• Perform frontline roles such as cashier, stocker, and customer service when required to support store operations and team effectiveness
• Execute manual tasks including stock handling and moving goods to maintain store functionality and inventory flow
• Required competencies and certifications
• Minimum 5 years of retail supervisory or management experience
• Strong leadership skills to manage a small workforce effectively under tight schedules
• Willingness and physical ability to work long hours, including weekends and public holidays, and perform manual stock handling tasks
• High level of responsibility and accountability for overall store performance
• Ability to work independently with minimal guidance and remain reachable during operational hours for urgent matters

Additional Information

Company Overview / Employee Value Proposition MacLink Pte Ltd began its distribution business in 1995, introducing products for Apple computers & digital media in Singapore. With global growth in the Apple market, MacLink has become a leading distributor of third-party Apple accessories. The company serves Apple Premium Resellers and reputable partners across Southeast Asia. MacLink is committed to innovation, strong branding, and supporting customer business growth. Job Summary We are seeking a dedicated and highly committed Shop Manager to take full responsibility for the daily operations of a busy retail outlet. This role requires strong leadership, operational discipline, and the ability to handle multiple challenges with minimal support.

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