Guest Relations Officer (Part Time) (Highouse & NOVA)
External
Oue Restaurants · Singapore, SingaporePrepare for this interview
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About the role
ROLES AND RESPONSIBILITIES - Understand each guest's needs and preferences to provide personalized service. - Coordinate reservation requests with the team. - Contribute to the smooth and efficient running of the guest experience journey. - Establishes and maintains positive customer contact at the restaurant/club. - Recognizing VIP and regular guests. - Communicates guest's comments to the Guest Relations Managers. - Actively seek feedback from guests to identify areas of improvement. - Communicates with management, Guest Relations Team, and Service Team on customer needs, comments, or incidents. - Responsible for the general upkeep of the restaurant/clubs and facilities - identifying them to ensure all VIPs and guests are being always provided the best experience. - Identify VIP bookings to ensure that these are flagged with the operations team so that special requests and arrangements can be made by the relevant person. - Performs all other ad hoc duties as and when required.
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