Account Manager (LATAM)

Responsibilities

• Sales Strategy and Revenue Goals: Develop and execute short to medium-term sales strategies to achieve and exceed annual sales targets.
• Contribute to the overall revenue and profit objectives of the business division.
• Customer Relationship Management: Build and maintain strong professional networks and holistic relationships with customers.
• Ensure trading with each account is sustainable, profitable, and delivers high customer satisfaction.
• Market Analysis and Reporting: Conduct key analyses of products, customers, markets, and competitors.
• Report periodically to senior management on sales progress and business environment.
• Team Leadership and Development: Direct and coach Sales Associates/Executives to achieve sales and profit margins.
• Set goals, devise sales strategies, provide feedback, and coach for high performance.
• Compile learning and development plans for staff and provide ongoing support.
• Collaboration and Coordination: Actively liaise with internal departments such as credit control, editorial, marketing, HE sales, and sales support to enhance coverage of the territory.
• Customize sales documentation and tools to maximize sales opportunities.
• Strategic Planning: Establish a strategic approach to short, medium, and long-term business in the territory.
• Ensure activities are relevant and flexible to the evolving trading environment.
• Compliance and Policy Adherence: Uphold company trading and terms policy to protect profitability and value of business in the territory/channel.

Requirements

• Knowledge and Qualifications: Experience: Minimum of 5 years in sales or marketing within the education industry, database services, publishing, library services, or similar fields.
• Language Skills: Fluent in English and Spanish; proficiency in Portuguese is preferred.
• Skills and Behaviors: Customer Service: Respond promptly to customer needs and meet commitments.
• Interpersonal Skills: Maintain confidentiality, listen actively, and remain open to new ideas.
• Communication: Strong oral and written communication skills, including group presentations and numerical data interpretation.
• Leadership: Inspire and motivate others, provide feedback, and recognize achievements.
• Problem Solving: Identify and resolve problems promptly, develop alternative solutions, and work well in group settings.
• Business Acumen: Understand market trends, competition, and align work with strategic goals.
• Ethics and Judgment: Work with integrity, make sound decisions, and uphold organizational values.
• What we're offering:
• Competitive salary
• 35-hour work week
• Paid sick time
• Ample paid time off
• 3 additional discretionary days for the holiday season at the end of the year
• Up to 4 weeks of paid parental leave
• Medical & vision benefits
• 4 volunteering days per year
• 401(k) match
• Flexible working schedule
• Seasonal social and charitable events
• What you should know:
• All candidates must have right to reside and work in Mexico
• Applications are reviewed on a rolling basis. Closing date for applications is 07 May 2026
• Being "You" at Taylor & Francis

Benefits

Additional Information

Taylor & Francis has an exciting opportunity for an Account Manager based out of Mexico City, covering Central and South America territories. The Latam Account Manager is responsible for achieving territory or channel revenue targets, leading and motivating sales teams, collaborating with Editorial and Marketing departments, and ensuring a well-coordinated approach to team management. This role requires a strong focus on short to medium-term sales strategy and the ability to cultivate sustainable, profitable relationships with customers while delivering high levels of satisfaction.

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