Vice President, Corporate Reputation and Communications

About the role

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you! This position leads and supervises the company's Corporate Reputation and Communications team. This position's key responsibilities include defining the company's corporate narrative, assessing and responding to reputational risks, serving as the company's chief spokesperson, overseeing press and media engagement, managing the company's website and social media channels, identifying thought leadership opportunities, and building media and digital campaigns to advance the company's strategy. This role... Partners with the Chief Corporate Affairs Officer and other executive leaders to establish organizational communications priorities aligned with the company's short- and long-term goals. Defines and implements a comprehensive communication strategy that articulates and advances Modivcare's corporate narrative and thought leadership across all products and services. Oversees the development and implementation of a proactive, always-on media relations program that consistently raises awareness and grows the company's share of voice. Cultivates and manages the company's relationships with the media and influencer communities, identifying opportunities for paid and earned coverage and ensuring rapid, strategic response to emerging news and trends. Monitors and analyzes media coverage to evaluate effectiveness, identify opportunities for increased visibility, and adjust strategies to maximize impact. Collaborates with executives to craft compelling narratives that reinforce the company's position as an industry leader and trusted voice. Drives storytelling initiatives that highlight the company's contributions to the communities and people it serves, including its economic impact and role in workforce opportunity creation. Organizes and manages strategic internal and external events in partnership with executive and product leadership, including salon dinners, conference-associated events, and thought leadership forums. Develops compelling narratives and positioning frameworks, ensuring all communications reinforce the company's image, identity, and strategic priorities. Develops and leads day-to-day implementation of communications projects and campaigns with a focus on problem-solving, quality delivery, relationship management, and client satisfaction. Guides these projects through well-defined communications plans and goals, managing projects against established benchmarks. Serves as steward of the Modivcare brand, overseeing development of corporate logos, trademarked and copyrighted content, visual identity, and content look and feel. Leads the development and execution of an integrated thought leadership plan, leveraging executive voices to enhance the company's share of voice, articulate the company's story, engage in public discourse, influence policy, and elevate the company's authority as a thought leader. Oversees development and production of speeches, talking points, presentations, and executive communications for the CEO, Board, and senior leadership, ensuring consistent, impactful messaging that aligns with the company's strategic priorities and thought leadership objectives. Identifies and prepares executive stakeholders for high-profile speaking engagements, media appearances, and industry events. Oversees the continued development and execution of best practices in communications infrastructure, including programs, policies, and procedures to ensure effectiveness, accountability, and sustainability. Maintains a deep understanding of industry trends, issues, and news involving relevant clients and stakeholders to effectively identify and deliver strong, creative communications recommendations. Capitalizes on and contributes to opportunities to grow existing and new stakeholder relationships. Leads crisis communication planning and execution in partnership with legal, compliance, operations, and executive teams, ensuring the company's reputation is protected and its position is clearly communicated during high-stakes situations. Provides internal communications support, including all-employee town halls, internal communications programs, employee activation programs, and employee newsletters. Collaborates with the CCAO and Vice President of Public and Government Affairs to ensure communication strategies support their objectives and drive measurable engagement. Establishes core communication metrics and KPIs to evaluate the effectiveness of communication strategies, media relations, and storytelling initiatives. Develops and maintains dashboards and regular reporting processes to track performance, share insights with leadership, and inform decision-making. Directs the activities of external agencies and consultants assisting the company in developing and implementing communication strategies. Oversees day-t

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