Platform Engineering Manager, Shared Services

About the role

Always open. Our code, our culture, our opportunities. Leading open innovation without limits. We are SUSE. SUSE is a global leader in innovative, reliable, and secure enterprise open source solutions, including SUSE® Linux Suite , SUSE® Rancher Suite , SUSE® Edge Suite , and SUSE® AI Suite . More than 60% of the Fortune 500 rely on SUSE to power their mission-critical workloads, enabling them to innovate everywhere - from the data center to the cloud, to the edge and beyond. SUSE puts the "open" back in open source, collaborating with partners and communities to give customers the agility to tackle innovation challenges today and the freedom to evolve their strategy and solutions tomorrow. For more information, visit www.suse.com . Platform Engineering Manager, Shared Services Job Description The Shared Services team within SUSE IT Platform Engineering operates the portfolio of tools the company runs on: source control (GitLab, GitHub, Gitea), CI/CD, monitoring (Zabbix, Prometheus, Grafana), Bugzilla, email infrastructure, backup (Bareos), and a long tail of services under active rationalization. The team's mandate is to keep these services reliable, integrate shadow IT into managed SaaS, and reduce undifferentiated operational lift. We're hiring a Manager who can set technical direction, unblock a junior-to-mid team, and bring modern operating practices including responsible adoption of AI tooling.

Responsibilities

• Lead and develop a junior-to-mid engineering team. Provide architectural direction and technical mentorship. The team has strong ops chops but often needs senior judgment on design and prioritization.
• Set technical direction across the portfolio. Decide what to invest in, what to decommission, what to migrate to SaaS, what's "good enough" as-is. Reinforce the team's tenets: focus on value over polish.
• Own the service portfolio as product manager. Prioritize the backlog, manage stakeholder expectations, trade off feature work, ops, and toil reduction.
• Drive operational excellence. SLO-based reliability, MTTR reduction, structured incident response.
• Lead AI adoption for the team. Identify and prioritize practical Agentic AI use cases such as assisted coding, runbook automation, knowledge retrieval, ticket triage, etc. Pilot, measure, scale or sunset.
• Apply FinOps thinking. Measure efficiency, attribute spend, eliminate undifferentiated heavy lifting, favor serverless and managed services where they reduce TCO.
• Integrate shadow IT. Bring unsanctioned tooling under managed services without losing the productivity that drove people there in the first place.
• Collaborate across ITPE team, broader IT organisation and other business units.
• Required Qualifications
• 10+ years in IT/infrastructure, including 3+ years managing engineering teams . Equivalent demonstrated breadth considered.
• Bachelor's degree in a technical field, or equivalent practical experience .
• Strong systems architecture; experience with distributed systems, identity, networking, and how services in this portfolio actually work. You'll be the architect for a team that needs technical direction.
• High tolerance for ambiguity. Comfortable making calls without complete information. This portfolio includes services with unclear ownership, fuzzy SLAs, and inherited decisions. You set direction without waiting for perfect clarity.
• Track record of removing roadblocks: technical, organizational, cultural, etc. Escalations and cross-team coordination flow through you, not around you.
• Modern operating practices. SLOs, error budgets, DORA metrics, IaC/GitOps, FinOps. Awareness of AIOps capabilities and how to evaluate them.
• Pragmatism. Reinforces team tenets, doesn't over-engineer.
• Why Join Us
• Real ownership of a broad portfolio ; you set direction across the tooling all of engineering depends on.
• Capable engineers who will grow under good leadership.
• AI adoption, SaaS migration, and decommissioning what doesn't earn its keep.
• 30+ years of open source heritage - shape how SUSE itself operates as an engineering org.
• Job
• Information Technology

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