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Payment Services Officer

External
rlservices logoRlservices · Melbourne, Australia
$65K–$79K/yrFull-timeOn-siteToday
Compliance
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Responsibilities

  • Accurately process registration and licensing transactions in line with policies, procedures and legislative requirements
  • Investigate and resolve customer payment enquiries in a timely and professional manner
  • Maintain a strong understanding of systems, processes and business rules
  • Ensure data integrity, privacy and compliance obligations are met at all times
  • Contribute to continuous improvement initiatives and support innovation
  • Work collaboratively within a team to achieve performance targets and customer outcomes.

Requirements

  • To succeed in this role, you will bring:
  • Strong customer service skills with a focus on accuracy and attention to detail
  • Excellent communication skills and the ability to resolve enquiries effectively
  • Sound judgment and ability to apply policies and procedures
  • Adaptability and willingness to embrace change and new ways of working
  • Demonstrated ability to work collaboratively within a team
  • Experience working with systems and ensuring data integrity and compliance
  • Intermediate computer skills and confidence working across multiple platforms.
  • Our Culture:

Benefits

Competitive salary and benefits, including opportunities to earn a bonusSalary packaging, Fitness Passport & discounts to hundreds of retailersOpportunities for professional and personal development.How to Apply:We encourage applications from people of all genders, backgrounds and communities.If you need any adjustments to our recruitment process or the role itself, please let us know when applying.Please submit your application via the "Apply" button.Applications should include a resume and a brief covering letter.For a copy of the Position Description please email talentacquisition@vicroads.com.auUnfortunately, applications cannot be accepted via this email.Application close 11.59pm Thursday 2 July 2026.Performance bonus

Additional Information

At VicRoads the work you do has real impact. Our work connects people and communities. We keep Victorians moving safely and smoothly today and help them be ready for tomorrow. VicRoads empowers our people to learn and grow- focusing on impact and innovation. We reflect the diversity of Victoria and foster clever thinking to keep you and the community moving. VicRoads is progressing too. In August 2022, we started on a new chapter when the Victorian State Government partnered with Aware Super, Australian Retirement Trust, and Macquarie Asset Management to operate registration and licensing services on its behalf. We work collaboratively with the Victorian State Government to ensure we fulfill regulatory requirements, deliver State projects and safeguard customer data. The Victorian State Government retains sole responsibility for road access, infrastructure and safety. Salary: $65,027 - $79,116 plus super Tenure: Full-time/ Fixed Term (10 months) Location: Melbourne CBD Reporting to the Technical Lead - Payment Services, the Payment Services Officer plays a key role in ensuring customer payments and related enquiries are processed accurately and efficiently. This role is responsible for resolving payment issues, supporting registration and licensing transactions, and delivering high-quality customer service across multiple channels.

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