Phare Access Optimization Manager

Requirements

• Strong knowledge of Patient Access operations, including registration, financial clearance, scheduling, and customer service
• Ability to translate operational workflows into structured processes, decision logic, or AI-supported solutions
• Experience with quality assurance frameworks, audit methodologies, or performance evaluation models
• Analytical skills with ability to interpret KPIs, in-process metrics, and workflow performance data
• Understanding of front-end revenue cycle impact on downstream billing, collections, and denials
• Cross-functional collaboration skills, particularly between operations, analytics, and technology teams
• Physical Demands
• -Sitting
• -Standing
• -Extended Computer Usage
• Work Environment
• -Well lit
• -Remote
• -Noise Level -Quite
• -Climate Controlled
• For this US-based position, the base pay range is $65,000.00 - $116,747.20 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.
• This job is eligible to participate in our annual bonus plan at a target of 10.00%
• The healthcare system is always evolving - and it's up to us to use our shared expertise to find new solutions that can keep up. On our growing team you'll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Benefits

Additional Information

Essential Responsibilities Apply expertise in Patient Access workflows (registration, financial clearance, scheduling, and customer service) to support the design and optimization of AI-enabled tools and automated workflows Partner with cross-functional teams to translate Patient Access operational processes into scalable, technology-enabled solutions Evaluate and refine AI-driven quality frameworks, scoring logic, and workflow outputs to ensure alignment with operational standards and expected outcomes Support team performance management by developing and maintaining performance plans that outline operational initiatives, priorities, and tasks to ensure performance expectations are achieved, and stakeholders are informed of current results. Lead and facilitate recurring meetings with operational teams to review performance, align on priorities, and drive accountability for action plans and outcomes. Prepare, analyze, and present reports, dashboards, and presentations for regular business review cadences; serve as the operational subject matter expert for team metrics, contractual KPIs, standards, and reporting. Partner with leadership and cross-functional teams to design, improve, and implement processes that increase operational efficiency, optimize cost, leverage technology, and maximize performance outcomes. Support cross-functional projects and assist with the coaching, development, and day-to-day guidance of Lead-level team members; front-end operational knowledge, particularly in Patient Access, preferred. Education Level Bachelors - Equivalent experience in relevant Patient Access or revenue cycle experience across registration, financial clearance, scheduling, and customer service will be considered in lieu of degree. Experience Level Minimum of 5 years of experience, including at least 3 years in a management role, with demonstrated responsibility for driving performance, quality, and operational outcomes Required experience in Patient Access functions, including registration, financial clearance, scheduling, and customer service, with a strong understanding of front-end revenue cycle impact Experience applying operational expertise to process improvement, standardization, or performance management initiatives Experience supporting or working with AI tools, automation, or technology-enabled workflows in a healthcare or revenue cycle environment preferred Licenses and Certifications Not Specified

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Company Intel

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