Services Manager - Technical Support Generator/Turbine Controls

About the role

CO Salary Range: USD 91,400.00 - 152,200.00 per year Job Description Summary Post Sales support of customer issue. This can include repairs (both returns and field), technical support or a field service or other service request Responsible for departmental operations planning/execution or is focused on execution of professional activities within a technical discipline. Functions with some autonomy but guided by established policies or review of end results. The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.). Job Description Roles and Responsibilities Own the resolution of post-sales technical customer issues. Level 1,2,3 Technical Support - Resolves post sales Technical Issues. As the technical depth required to resolve an issue increases, the "level" of skill set increases. For some products 1 individual may handle levels 1,2 and 3 while for other products these may be separate individuals with increasing skill sets. Utilizes in-depth knowledge of a technical discipline and analytical thinking and technical experience to execute policy/strategy. Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market Uses some judgment and has some ability to propose different solutions outside of set parameters to address more complicated manufacturing processes with technical variety and/or interdependent production cycles. Uses technical experience and analytical thinking. Uses multiple internal and limited external sources outside of own teams to arrive at decisions. Acts as a resource for colleagues with less experience. May lead small projects with low risks and resource requirements. Explains information; developing skills to bring team members to consensus around topics within field. Conveys performance expectations and may handle sensitive issues. The following will be the main technical areas of focus and competence for support: GE Control Systems (Mark VIe/MarkVI) Operation knowledge of GE Gas turbine and steam turbine Knowledge on HMI software like Cimplicity will be added advantage The following will be secondary technical areas of focus and competence for support: GE Excitation system (EX2100e/EX2100) and static stater system (LS2100e/ LS2100) GE OTArmor Required Qualifications Bachelor's degree from an accredited university or college in engineering field other technical area and 3 years in generator or turbine controls Or high school diploma / GED with at least 7 years of experience in in generator or turbine controls. Eligbility Requirements The preferred work location for this role is Longmont, Co. However, a hybrid schedule work schedule will be considered for experienced candidates. Desired Characteristics Power generation experience. Experience with GE Control System products. Power Plant Controls Troubleshooting & Technical Support Experience. Experience working with global teams and previous global responsibilities Proficiency with computer tools (Excel, Word, PowerPoint etc.). Demonstrated ability to proactively identify challenges, resolve effectively, and deliver results. Effective decision making skills that leads to long term customer & business success. Demonstrated strong interpersonal skills and ability to coach/mentor effectively. Strong agent of change with focus on executing efficiently in a complex, diverse and dynamic cross-functional global matrix organization. Demonstrated ability to drive solutions in a matrix organization and partner with a global network of stakeholders to deliver results. Proven track record of delivering results and leading teams in a dynamic business environment. Self-motivated, self-starter capable of remaining flexible to changing work priorities. Strong Organizational, Analytic, and problem solving skills. Demonstrated ability to proactively identify challenges, resolve effectively, and deliver results. Strong decision-making skills. GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). Relocation Assistance Provided: Yes #LI-Remote - This is a remote position Application Deadline: May 28, 2026 For candidates applying to a U.S. based position, the pay range for this position is between $91,400.00 and $152,200.00. The Company pays a geographic differential of 110%, 120% or 130% of

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