Equipment & Instruments Services Supervisor II (PR)

About the role

The Equipment & Instruments Services Supervisor II oversees the day-to-day operational objectives within the equipment and instruments (E&I) services function through the supervision of a team of E&IS technicians. Sets daily priorities and objectives for the team, and ensures the successful execution of operational plans and results. Identifies and implements enhancements to work methods, driving improvements in the efficiency and effectiveness of the job area. Addresses challenges and issues like client complaints, and monitors other performance indicators to ensure E&I services comply with customer's and departmental standards. Collaborates with internal and external stakeholders to exchange information, engage others, and ensure alignment and support across the function.

Requirements

• Bachelor's degree in Engineering, Electronics, Instrumentation, Chemistry, or related technical discipline, preferred
• 5+ years of experience in field of service calibration, instrumentation, or technical maintenance
• 3+ proven leadership experience managing or supervising technical teams, preferred
• Bilingual (Spanish and English), preferred
• Valid Driver's license, required
• KNOWLEDGE SKILLS AND ABILITIES
• Strong background in supporting operations within regulated industries, including pharmaceutical, biotechnology, or medical device environments
• Intermediate computer skills (Office 365)
• Knowledge in calibration and instrumentation software: Empower, LIMS, and GMARS to support service operations, data management, reporting, and compliance activities in regulated environments
• Ability to handle technical tools and equipment related to calibration and maintenance activities
• Leadership and team development
• Customer Relations management
• Technical troubleshooting and instrumentation expertise
• Operational planning and resource management
• Analytical thinking and problem solving
• Regulatory and quality compliance awareness
• Strong communication and interpersonal skills
• How you will thrive and create an impact
• Leadership & Team Development
• ▪ Supervise, mentor, and develop a team of service technicians.
• ▪ Establish clear performance expectations and conduct regular performance evaluations.
• ▪ Promote a culture of accountability, safety, and continuous improvement.
• ▪ Identify training needs and support technician certification and technical development.
• ▪ Participate in recruiting, onboarding, and retention strategies for technical talent.
• Service Operations Management
• ▪ Plan and coordinate daily service operations including calibration, maintenance, repair, and installations.
• ▪ Optimize technician schedules, workload distribution, and resource utilization.
• ▪ Ensure adherence to service procedures, safety protocols, and operational standards.
• ▪ Monitor service performance and implement corrective actions when necessary.
• Customer Experience & Relationship Management
• ▪ Maintain strong relationships with key customers within pharmaceutical, biotechnology, and regulated
• industries.
• ▪ Serve as escalation point for complex service issues.
• ▪ Participate in customer meetings to review service performance and address improvement opportunities.
• ▪ Ensure timely resolution of customer complaints and service issues.
• Technical Oversight
• ▪ Provide advanced technical guidance on troubleshooting, diagnostics, and equipment repairs.
• ▪ Ensure technicians follow proper calibration and testing procedures aligned with manufacturer
• specifications and metrology standards.
• ▪ Support complex technical interventions when required.
• Quality, Compliance & Safety
• ▪ Ensure compliance with GMP, ISO standards (including ISO 17025 where applicable), and internal quality
• procedures.
• ▪ Maintain accurate documentation of service activities and calibration records.
• ▪ Support internal and external audits and ensure corrective actions are implemented.
• Operational Performance & KPI Management
• ▪ Monitor and analyze key service metrics such as: Service productivity, Equipment uptime, Turnaround
• time, Customer satisfaction and Quality indicators
• ▪ Develop and implement improvement initiatives to enhance operational performance.
• Business Support & Strategic Contribution
• ▪ Identify opportunities to improve service delivery and operational efficiency.
• ▪ Support business development initiatives by identifying service opportunities with existing customers.
• ▪ Contribute to strategic initiatives that strengthen the service organization.
• ▪ Performs other duties as assigned.
• Disclaimer:
• Why Avantor?
• Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discov

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