Patient Service Executive (Front Desk)

Responsibilities

• -Register patients accurately and efficiently using the clinic system
• -Attend to walk-in patients and handle general enquiries professionally
• -Verify patient details, referrals, and scan orders before proceeding
• -Coordinate with radiographers and clinic teams to ensure smooth patient flow
• -Assist in appointment confirmation, rescheduling, and queue management
• -Process billing, payments, and issuance of receipts
• -Ensure reports, images, and CDs/USBs are prepared and dispatched correctly
• -Guide patients on downloading and using the patient portal where applicable
• -Handle phone calls and support booking enquiries when required
• -Maintain cleanliness and organisation of the front desk and waiting area
• -Adhere to PDPA and internal confidentiality guidelines at all times
• Service & Front Desk Etiquette
• -Greet every patient with a smile, eye contact, and a warm greeting (e.g. "Good morning, how may I assist you?")
• -Maintain professional body language and remain attentive at all times
• -Communicate clearly and politely using simple, patient-friendly language
• -Practice active listening, confirm details, and avoid interruptions
• -Show empathy and patience, especially for elderly or anxious patients
• -Handle difficult situations calmly and professionally without confrontation
• -Maintain a neat, well-groomed, and approachable appearance
• -End each interaction positively (e.g. "Thank you, please take a seat. We will call you shortly.")

Requirements

• -Minimum GCE 'N'/'O' Levels, Diploma preferred
• -Prior experience in front desk, customer service, or healthcare setting preferred
• -Experience in patient registration, billing, or clinic operations is an advantage
• -Good communication and interpersonal skills with a pleasant disposition
• -Strong attention to detail, especially in patient information and documentation
• -Ability to multitask and work in a fast-paced environment
• -Comfortable using clinic systems and basic computer applications
• -Able to handle difficult situations calmly and professionally
• -Team player with a service-oriented mindset

Additional Information

Job Overview We are seeking a warm, detail-oriented Patient Service Executive (Front Desk) to support daily operations at our diagnostic imaging centres. You will be the first point of contact for patients onsite, ensuring a smooth registration, payment, and overall patient experience through professional service and positive engagement.

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Company Intel

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