Client Success Manager

About the role

In the Client Success Manager (CSM) - High Tech Companies role, associates are responsible for solving sophisticated and complex business problems by applying logic to large client projects and develop creative approaches to solve those tough client problems leveraging the entire breadth of Gartner resources. In addition to these complex job duties, the associate will also collect feedback to write a roadmap for IT development of an application or tool, interview their clients within an assigned territory about the value they are getting and investigate opportunities to gain more value from their Gartner service, as well as study growth and retention by working with large data sets to identify insights. You'll be successful as a Client Success Manager if you possess a passion for client service, value-added engagement with problem solving approach, work well in teams, and communicate clearly and effectively.

Responsibilities

• Work with senior and C-level clients of tech companies in a client service role while identifying opportunities to improve the role and client experience
• Bring product management expertise and link how Gartner can help clients throughout their product lifecycle
• Understand and capture how the client measures value and ensure this is over delivered throughout the life of the contract
• Drive continues client partnership by understanding client's mission critical priorities, map to Gartner's best resource capabilities and prioritize immediate needs
• Provide proactive engagement with client at strategic level; owning and maintaining forward-looking engagement plans by leveraging Gartner's deliverables and product capabilities
• Liaise between Gartner and all members of the client's team to ensure the seamless support of team level strategic initiatives
• Collaborate with other service delivery teams to handle the most difficult situations to ensure we deliver significant value to clients

Requirements

• At least 5 plus years of working experience in client-facing positions, preferably with C-level professional interactions
• Experience in Client Services, Client retention and engagement
• Ability to effectively interact with clients at the senior leadership level
• Strong verbal and written communication skills
• Effective time management and organizational skills
• Demonstrated intellectual curiosity/inquisitive nature
• Ability to work independently and effectively under pressure
• Ability to process and understand information quickly in order to make actionable, intelligent decisions and tie previously unrelated concepts together
• Knowledge and understanding of major IT concepts
• What you will get:
• Competitive salary, generous paid time off policy, charity match program, Group Medical Insurance, Parental Leave, Employee Assistance Program (EAP) and more!
• Collaborative, team-oriented culture that embraces diversity
• Professional development and unlimited growth opportunities
• #LI-SG3
• Who are we?
• At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.
• Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.
• What makes Gartner a great place to work?
• Our vast, virtually untapped market potential offers limitless opportunities - opportunities that may not even exist right now - for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.
• We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.
• Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.
• We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.
• Gartner is the world authority on AI
• It's an exciting time to

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