Director, People Operations Excellence

Responsibilities

• Define and drive the People Operations Excellence strategy and roadmap aligned to HR and business priorities
• Design, implement, and facilitate cross-functional governance for prioritization and decision-making on service, process, and system changes, with decision rights clearly aligned to Global Process Owners, Solution Experts, HR Technology, and People Services
• Govern and prioritize a global portfolio of continuous improvement initiatives, ensuring clear ownership and execution accountability within Global People Operations and relevant functional teams
• Establish and enable a structured continuous improvement approach across People Operations
• Define the framework for integrating business process insights and service feedback to inform prioritization of improvements, in close partnership with service experience leads
• Educate and support global process owners and solution experts with process improvement expertise (process mapping, redesign, benchmarking)
• Apply a data-driven approach to benchmark and improve efficiency and effectiveness across regions
• Identif y and advanc e opportunities for automation, AI enablement, simplification, and innovation in partnership with HR Technology and COE

Requirements

• Bachelor's degree in HR, Business, Operations, or a related field; advanced degree preferred
• +10-15 years of experience in HR Operations, shared services, transformation, or operational excellence, including leadership roles in complex, global environments
• Proven track record of leading global continuous or transformation initiatives, delivering measurable business impact at scale
• Experience working in or with global People Services / HR shared services organizations
• Demonstrated ability to operate at Director level, influencing senior stakeholders across HR and relevant other functions, business as relevant
• Strategic & functional expertise :
• Strong expertise in process optimization and global standardization across HR services
• Governance models and decision frameworks
• Change management and cross-functional coordination
• Portfolio or program management (lightweight, business-focused)
• Strong capability to translate strategy into structured execution frameworks and measurable outcomes
• Strong analytical capability, with experience using data and insights to drive decision-making and prioritize improvements
• Proven ability to identify and advance opportunities in automation, AI, and digital enablement in partnership with HR Technology teams
• E xcellent stakeholder management and facilitation skills at senior levels
• Ab ility to challenge, influence, and guide decision-making at senior levels, balancing global consistency with regional needs
• Experience with HR platforms (e.g., Workday) and case management environments preferred
• Experience applying continuous improvement methodologies (e.g., Lean, Six Sigma), with focus on scalability and business impact (not only technical application)

Additional Information

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

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