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Customer Service Level I

External
deluxe logoDeluxe · Fort Worth-tx-usa-2601 Meacham Blvd
Full-timeOn-site2w ago
DocumentationExcel
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Requirements

  • High school diploma or GED required.
  • Ability to speak clearly and listen actively.
  • Friendly, patient, and professional demeanor with a genuine desire to help customers.
  • Basic proficiency with computers, including navigating web browsers, email, and common software like Microsoft Office (outlook, word and excel).
  • Capable of handling multiple inquiries in a fast-paced environment.
  • Willingness to collaborate with others and contribute to a positive team environment.
  • Education and Experience: HS/GED and 0-1 years and Service or support role experience
  • Bilingual (English/Spanish) is preferred.
  • Prior experience working in a service or support role.
  • Prior experience with technical troubleshooting.
  • Strong attention to detail and commitment to accuracy.
  • Must be dependable, punctual, and maintain a high level of integrity and confidentiality.
  • Highly productive with minimal guidance or supervision
  • Effective problem-solving skills, including gathering relevant information and evaluation options.
  • Has excellent attendance and completes quality work on time.
  • Additional Basic Qualifications:
  • Must be 18 years of age or older

Benefits

Healthcare (Medical, Dental, Vision)Paid Time Off, Volunteer Time Off, and HolidaysEmployer-Matched Retirement PlanEmployee Stock Purchase PlanShort-Term and Long-Term DisabilityInfertility Treatment, Adoption and Surrogacy AssistanceTuition ReimbursementThese benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families.Deluxe Corporation is an Equal Employment Opportunity employer:Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.Health insuranceDental insuranceVision insuranceEquity / stock options

Additional Information

The Customer Service Representative is responsible for delivering exceptional support by effectively handling inbound calls from credit card merchants and sales representatives. This role focuses on resolving customer issues promptly and professionally to ensure a high level of satisfaction. Job Functions Handle inbound calls from merchants and sales representatives, resolving inquiries, complaints, and technical support requests through to resolution. Deliver courteous, professional service to both internal and external customers, striving for high levels of satisfaction. Deliver high-level technical assistance across multiple product lines, including credit card processing equipment and point-of-sale (POS) devices. Assist customers with questions related to credit card processing, billing, banking deposits, monthly statements, and account information. Ensure accurate documentation of customer interactions and resolutions in the system.

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