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Customer Service Representative (French speaking)

External
xpel logoXpel · Tilburg, Nb, Canada
Full-timeHybrid2w ago
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Requirements

  • Associate degree equivalent required.
  • Ability to communicate in French and English is a must
  • Preferably 3 years' experience in a Customer Service department
  • Hands-on knowledge of XPEL products is a plus
  • Excellent teamwork skills.
  • Strong attention to detail and organizational skills.
  • Results-driven with the ability to make sound decisions and exercise good judgment.
  • Proficiency in Microsoft Office required; experience with customer service or ticketing systems preferred.
  • Excellent analytical and problem-solving skills.
  • Ability to work in accordance with the assigned work schedule.
  • Make appropriate judgments, keeping customer service and time sensitivity a priority.
  • Professional appearance and attitude.

Benefits

An opportunity to support and drive the growth of XPEL in Europe and UKBe part of a team of 250+ motivated employees in EuropeAn attractive salary based on educational background and experienceSalary range; 37.500 - 42.500 EUR gross annuallyA performance based quarterly bonus plan; 4% of base payAn individual training planA performance based quarterly bonus schemeCompany laptop and phone allowanceHybrid workplaceA fast-paced environment in the automotive industryMonthly free lunchXPEL is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Paid time offPerformance bonus

Additional Information

Job Summary: We are seeking an energetic French-speaking Customer Service Representative. The right person enjoys a fast-paced environment, is a proactive problem solver, and strives to be an integral part of the team and the success of the company. Core Duties: Take inbound and outbound calls and process the incoming orders (via Teams, email) Provide technical (product) support and identify leads or potential upsell + cross sell possibilities, and assign leads to the Territory Manager Partners with the Territory Manager to ensure smooth hand off of new clients into their portfolio. Ensure excellent service and escalate issues to the correct person/department if needed Support junior colleagues with more complex tickets Create invoices Keep your product & systems knowledge updated via webinars/training Participate in CSR teams meetings and contribute to addressing improvement areas Translation of message templates ( if in possession of any extra language skill) Create new customer accounts in our ERP systems Process warranty claims for Europe and UK: Manage resolutions for installed products, ensure accurate documentation and appropriate outcomes. Work with Operations and Quality teams to help determine root cause. Analyze warranty and return data to identify trends and support process improvements.

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