Service Desk Support Technician

About the role

We're looking for a highly motivated IT Service Desk Technician ready to make an immediate impact. This role is vital for providing exceptional technical support, both in-office and remotely, ensuring our team can operate efficiently and effectively. This role requires in-office presence; applicants must currently reside in the designated geographic locations (hybrid in our Tempe, Arizona office). Your Mission As part of the Engine team, you'll play a vital role in an environment where innovation meets collaboration. Here's what you'll take charge of: Incident and Request Fulfillment: Responsible for managing tickets according to target SLAs and KPIs, ensuring the best possible service for our business partners while maximizing uptime on systems. Technical Support and Consultation: Acts as a trusted advisor to our internal business partners, providing technical support for laptops, printers, conference rooms, office networks and applications. User and Asset Management: Assists with onboarding and off-boarding of users, leading new hire classes and ensuring on-time delivery of hardware and access. Collaboration & Business Tools: Go-to resource for questions on key systems such as Google, Zoom, Slack, and more. Documentation: Responsible for ensuring Engine's Knowledge Base is current and relevant, providing expertly crafted self-service documentation and internal troubleshooting guides. What You'll Bring to Engine We're looking for someone who's ready to make an impact and grow alongside us: Experience: 2-4 years of experience in technical support within an enterprise setting. Extensive knowledge of macOS and Windows operating systems, Google Workspace, Okta, and Slack platforms. Proven ability to use JIRA Service Management effectively. Service Oriented: Relentlessly focused on providing exceptional support, empowering colleagues through technology, and building strong partnerships to drive shared success. Highly Analytical: You have a knack for troubleshooting and analyzing problems. You also are highly organized, meticulously detailed and an excellent written and verbal communicator. Tech Stack Extra Credit: Bonus points if you have experience in Okta, Jamf/Intune and Meraki networking. Mindset: You're ready to roll up your sleeves, collaborate, and deliver results that matter. Applications for this role will be accepted through August 30th, 2026 or until the role is filled. We encourage you to apply early, as we may begin reviewing applications before the deadline.

Benefits

Additional Information

About Engine At Engine, we're transforming business travel into something personalized, rewarding, and simple. For too long, managing travel and spend has been overwhelming and fragmented - we're here to change that. We believe the future of travel should be seamless and powered by technology that delights customers at every step. That's why we're building a platform that brings together corporate travel, a powerful charge card, and modern spend management in one place. To make this vision real, we're looking for exceptional, mission-driven people to help redefine how businesses manage and experience travel. More than 30,000 companies already rely on Engine to support over 1 million travelers and billions in annual bookings each year. Cash flow positive with rapid growth, we pair exclusive Engine-only rates, industry-leading rewards, and intelligent automation to help businesses save money while delivering world-class personalization and convenience. Backed by Telescope Partners, Blackstone, and Permira, Engine has been recognized as one of the fastest-growing travel and fintech platforms in North America, with honors including the Deloitte Fast 500 and Built In's Best Places to Work.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at engine? Share your experience