Administrative Associate - Office of the Registrar

Responsibilities

• Respond to routine inquiries from students, parents, faculty, staff, and the public, researching issues and escalating more complex matters as appropriate. Troubleshoot customer inquiries, issues, and complaints (including follow-up contact as needed).
• Process academic and administrative transactions accurately and in accordance with University and registrar policies, procedures, and deadlines. Enter, review, and maintain student and academic data in university systems, ensuring accuracy, confidentiality, and data integrity.
• Support assigned work processes by maintaining documentation, assisting with updates to process materials, and participating in training efforts. Assist with document management, record maintenance, and preparation of correspondence and reports.
• Support office workflows by tracking requests, meeting deadlines, and managing multiple tasks in a fast‑paced environment.
• Collaborate with colleagues across the Office of the Registrar and campus partners to support service delivery and operational needs. Participate in and support team and campus-related projects. Actively participate in meetings, trainings, and presentations.
• Follow established procedures and contribute to a team‑oriented, service‑focused work environment. Coordinate the exchange of information with campus community consistent with federal and State law and educational policy.
• Other duties as assigned.
• Required Qualifications
• Relevant education and experience may be substituted as appropriate.

Requirements

• Preferred qualifications include experience working with student academic records in a university setting and providing direct customer service in a fast‑paced environment. Cand

Benefits

Additional Information

Job Posting Title: Administrative Associate - Office of the Registrar ---- Hiring Department: Office of the Registrar ---- Position Open To: All Applicants ---- Weekly Scheduled Hours: 40 ---- FLSA Status: To Be Determined at Offer ---- Earliest Start Date: Ongoing ---- Position Duration: Expected to Continue ---- Location: UT MAIN CAMPUS ---- Job Details: General Notes The mission of the Office of the Registrar at the University of Texas at Austin is to support the academic mission of the University by empowering every student to succeed and equip faculty and staff with tools to excel. We achieve this by safeguarding and maintaining academic records, collaborating to provide services that benefit our students and the campus community; delivering excellent service, and leading campus efforts to support, contribute to, and enhance the academic and student experience. Purpose The Administrative Associate in the Office of the Registrar provides administrative and customer support services for the Registrar's Office, supporting the accurate and timely delivery of academic records and services. This position serves as a point of contact for students, faculty, staff, parents, alumni, and external stakeholders, assisting with inquiries and transactions related to registrar operations while applying established policies and procedures. The Administrative Associate supports core Registrar functions and contributes to the overall efficiency and service mission of the office. While initially assigned to a specific functional area, the role is designed to flex across multiple operational areas as needed, within the Office of the Registrar. Administrative Associates in the Office of the Registrar develop working knowledge of Registrar operations and support assigned functional areas, with the flexibility to assist other core functions as needed during peak periods or staffing transitions.

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