Technical Solutions Engineer

About the role

Join Teads at the forefront of recommendation technology in the open web. As a Technical Solutions Engineer, you will tackle complex challenges and provide world-class technical support to our global clients, ensuring the seamless performance of our products and services. You will act as a primary technical authority, collaborating with experts in R&D, AdOps, and Product to drive ongoing success. We are looking for self-driven, enthusiastic learners who are committed to professional growth in the ad tech space. If you enjoy embracing complex challenges as part of a vibrant team, we want to hear from you. What will you do? Technical Troubleshooting: Deliver advanced solutions to global clients, handling cases within predefined SLAs. Collaboration: Work with Account Managers to support major global brands and partner with cross-functional teams to solve analytical challenges. Client Engagement: Conduct direct calls with clients to troubleshoot and resolve technical issues effectively. Operational Excellence: Manage issue resolution across platforms like Slack, Salesforce, and email. Technical Oversight: Ensure the correct setup of campaigns, pixels, and creatives. Data Analysis: Perform in-depth troubleshooting by pulling and analyzing data to provide tailored insights to marketers. Product Improvement: Share technical insights and ideas to contribute to the continuous evolution of our offerings. Documentation: Actively participate in the maintenance and updating of internal and external technical documentation, ensuring troubleshooting guides and product workflows remain accurate and accessible. What will you bring to the team? Note: Even if you don't check every single box below, we still encourage you to apply. We value diverse backgrounds, unique perspectives, and a strong willingness to learn and grow within the ad tech space. Your skills and experiences: Experience: Demonstrated expertise in a Technical Solutions or technical support role, preferably within the Adtech sector. Web Fundamentals: Strong understanding of HTML, JavaScript, and how the web works. Automation & Tools: Scripting proficiency (JavaScript, Python, etc.) for automation , plus familiarity with text editors (VS Code, Cursor, Vim, etc.). Data Skills: Solid understanding of SQL and proficiency with spreadsheets (Excel/Google Sheets). Technical Basics: Knowledge of Chrome Developer Tools for troubleshooting. Communication: Fluent in English with the ability to facilitate effective stakeholder collaboration. Additional languages could be an advantage Soft Skills: A proactive mindset, a passion for technology, and the ability to thrive in a fast-paced environment. Bonus points: Industry Experience: Prior experience specifically within the Adtech sector. Specialized Tools: Familiarity with Salesforce, Jira, and API exploration tools such as Postman or Insomnia. External Platforms: Familiarity with Google Analytics, Google Tag Manager, or similar tracking tools. Languages: Proficiency in additional languages. You connect with our values: Relentless Customer Focus: You put customers at the heart of everything, building strong relationships, understanding customers needs, and making decisions that keep their perspective front and center. Act Today, Not Tomorrow: You make smart decisions quickly, prioritize action over perfection, and keep things moving forward, even when things aren't 100% clear. Obsess About Outcomes: You're outcome-driven, take ownership of your results, and work through challenges to deliver what really matters. Evolve Through Change: You're adaptable, curious, and see change as a chance to learn and improve. You evolve your skills to keep up and push ahead. Human-driven, Powered by AI: While we use AI to drive performance, it's our people who make the real difference. You bring empathy, collaboration, and a love of learning to everything you do. We care about you Hybrid working model (3 days per week in the office). Expand your toolbox with our mentorship program and internal learning tools. Free parking. Pet friendly office. Free lunch twice a week that is cooked by a renowned chef. ...and of course a fully stocked kitchen! Please submit your CV in English. Life at Teads At Teads, we don't just offer new roles - we blend creati

Benefits

Additional Information

About Teads Teads is a leading omnichannel advertising platform focused on driving outcomes for brand and performance advertisers across screens. With a focus on meaningful business outcomes for branding and performance objectives, Teads drives value by leveraging predictive AI technology to connect quality media, beautiful brand creative, and context-driven addressability and measurement. Teads is directly partnered with more than 10,000 publishers and 20,000 advertisers globally. The company is headquartered in New York, New York with a global team of around 1,700 people in 30+ countries. For more information, visit www.teads.com .

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at teads1? Share your experience