Operations Supervisor

Requirements

• Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
• Preferred Skills
• Accountability, Customer Solutions, Ensure Compliance, Personal Initiative, Process Improvements, Results-Oriented, Risk Mitigation Strategies, Standard Operating Procedure (SOP)
• Competencies
• Decision Making and Critical Thinking, Effective Communications, Internal Resource Coordination, Operational Functions, Problem Solving, Process Management, Standard Operating Procedures
• Work Experience
• Education
• No Degree
• Certifications
• No Required Certification(s)
• Licenses
• No Required License(s)
• Pay Transparency
• Base Salary: $49,913.00 - $83,188.00
• Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.
• Application Window
• Generally, this opening is expected to be posted for two business days from 06/02/2026, although it may be longer with business discretion.

Benefits

Additional Information

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As an Operations Supervisor within PNC's AR Advantage Operations organization, you will be based in Itasca, IL. *The work schedule for this role is Sunday - Thursday, 9:00 AM - 5:30 PM PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description Oversees operations workflow and owns the execution of transactions/processes. Manages direct reports on the operations team. Manages and is responsible for achieving desired business results. Assists team members with escalated issues. May process and/or reconcile transactions of varying risk and financial value in accordance with established policies and procedures. May partner internally to resolve escalations and provide guidance. May interact with external customers and third parties in completing transactions or resolving escalated issues. Provides coaching and development to team members. Leads team meetings and continuous improvement sessions. Provides consultation and advice to service partners and customers. May lead improvement initiatives including reviewing existing processes, making recommendations and supporting the implementation of improvements. Updates standard operating procedures as appropriate. Participates in and may oversee projects. Reviews transactions and/or reports to identify exceptions, monitor quality and ensure compliance. Manages and is accountable for risk mitigation activities. Verifies completeness and accuracy of procedures. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to: Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking. Live the Values - Role models our values with transparency and courage. Enable Change - Takes action to drive change and innovation that will transform our business. Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making. Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

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