Senior Solutions Engineer

About the role

Kizen's Platform, AI Agents & True Context Technology (TCT) power millions of mission critical experiences for leading organizations in highly regulated industries (insurance, healthcare, financial services). Our platform helps organizations automate the workflows that matter most - from helping insurance agents manage contracting and commissions, to enabling healthcare providers to deliver proactive patient care, to empowering financial institutions to classify documents and extract data automatically. And that's just the beginning. With Kizen, developers can build new enterprise applications and impactful AI agents, while business users can customize dashboards and agents using natural language, low-code, or code - all on the same platform. What used to take months or years to build, configure, and connect now takes just days. Kizen combines powerful pre-built agents and use cases with an enterprise platform for automation and data connection - all built on an AI-first architecture that's easy to adopt, scale, and trust. We're solving real operational problems and helping the world's most complex organizations work faster, smarter, and more humanely. Join us in transforming how industries work - one workflow, one agent, and one customer success story at a time. We are seeking a dynamic Sr. Solutions Engineer to join our growing team. In this customer-facing role, you will partner with customer technical teams to drive successful post-sale implementations. Reporting directly to the VP of Solutions (HealthCare), you will leverage your technical expertise in enterprise solutions to showcase Kizen's value, solve complex customer challenges, and deploy production ready solutions.

Responsibilities

• Owning the technical architecture of client solutions - reconciling competing business, technical, and data requirements into a single coherent design that's actually buildable on the platform
• Leading technical implementation end to end - spending the majority of your time hands-on in Kizen configuring, integrating, testing, and iterating, not just designing on paper
• Transforming client needs into powerful solutions using our low-code platform
• Configuring scalable solutions for clients within Kizen, executing their business requirements
• Guiding clients through the entire deployment journey, from kickoff to go-live
• Owning the solution post-go-live, troubleshooting issues, debugging integrations, and ensuring it runs reliably in the client's real environment
• Working with APIs, automation tools, and data pipelines to build seamless integrations between platforms
• Partnering directly with client development teams on integration design, data flow, and technical implementation
• Cleaning and transforming data to ensure every field lands in the right place, at the right time
• Building test plans and validating solutions against requirements before and after go-live
• Operating in ambiguity and uncovering undocumented requirements and unstated constraints that only surface during implementation
• Identifying solution gaps and translating them into clear, prioritized feedback for the product team
• Leading business discovery and translating complex requirements into clear, actionable technical documentation
• Delivering hands-on training to help clients unlock the full potential of Kizen
• Continuously identifying areas to improve processes using real-time data insights
• Tracking tasks, reporting progress, and proactively clearing blockers to keep things moving fast
• Comfortable occasionally supporting pre-sales scoping and technical conversations as an early team member

Requirements

• Minimum Requirements - What You Bring
• 5+ years in SaaS implementation, solution delivery, solutions engineering or hands-on technical consulting
• Experience architecting data models and system integrations (APIs, ETL processes), particularly between systems like EMRs, CRMs, ERPs, etc.
• Hands-on experience with data transformation (Excel, Python, ETL/API work)
• Hands-on technology implementation skills (configuring, testing, iterating SaaS solutions)
• Strong debugging and troubleshooting skills across integrations, data pipelines, and APIs
• Comfortable reading documentation and tracing data through unfamiliar systems to diagnose issues
• Demonstrated ability to write clear business and technical requirements
• Takes end-to-end ownership. You measure success by whether the client's solution works in production, not by whether the design was sound
• Able to operate independently and drive a deployment forward without a playbook or a team to lean on
• Solid understanding of business processes, operations, and workflow optimization
• Able to work credibly with both business stakeholders and technical/engineering teams, translating between them
• Fast learner able to qu

Benefits

Additional Information

Job Title: Sr. Solutions Engineer Location: New York, NY (In-office 4x per week "Grand Central") Company: Kizen, www.kizen.com

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