IT Support Specialist
External
Paradigmtreatmentcenters · WorldwidePrepare for this interview
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Responsibilities
- Provide onsite and remote technical support for end users across multiple locations.
- Support onboarding and offboarding processes including account provisioning, access changes, device deployment, and equipment recovery.
- Configure and deploy desktops, laptops, mobile devices, and related hardware.
- Perform operating system reloads, workstation imaging, software installation, and endpoint setup.
- Create, manage, and disable user accounts within Microsoft 365 and Entra ID environments.
- Assign and manage security groups, shared mailbox access, and basic user permissions.
- Maintain accurate inventory records for computers, peripherals, and IT assets.
- Install and support printers, docking stations, monitors, and other office technology.
- Perform basic network and connectivity troubleshooting including WiFi testing and device connectivity validation.
- Coordinate with internal engineers, vendors, and service providers for escalated support and infrastructure activities.
- Support deployment and maintenance of endpoint management and remote monitoring tools (RMM).
- Assist with hardware procurement, receiving, staging, and deployment coordination.
- Travel to operational locations as needed to support users and technology initiatives.
- Training: Provide training and guidance to end-users on IT tools and best practices.
- Other duties as assigned.
Requirements
- Associate's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
- 3+ years' experience in helpdesk support or a similar IT support role.
- Ability to support Microsoft Windows environments and Microsoft 365 applications.
- Experience supporting both Windows and Mac devices.
- Strong customer service orientation with the ability to communicate clearly with users of varying technical backgrounds.
- Strong analytic and problem-solving skills.
- Ability to work independently and collaboratively in a team environment.
- Eager to learn and adapt to new technologies.
- IT certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.
- Familiarity with healthcare or other regulated environments preferred.
- Physical, Environmental, and Mental Requirements
- Ability to lift IT equipment (Average 30 lbs.)
- Ability to crawl, kneel, stoop, and reach while installing equipment and configuring workstations.
- Frequent walking and standing.
- Works well under pressure due to time and accuracy requirements.
- Corporate office is located in Santa Monica. Periodic travel to company locations in Malibu and San Rafael. Travel and mileage reimbursements included.
- Reliable transportation and valid driver's license required.
- Salary Range
- $35 - $40 USD
Benefits
Additional Information
About Altior Healthcare Our family of services comprises three distinct mental health treatment programs, including a specialized program for US Veterans. With over 15 unique locations, we manage and support 500+ dedicated employees serving over 300 residential clients daily located across five states: California, Idaho, Maine, New Hampshire, and Texas. Paradigm Treatment (West Coast) and Ridge RTC (East Coast) partner together under Altior, united by a shared commitment to providing exceptional mental health care. For over a decade, our core clinical and support teams have worked side-by-side, delivering compassionate, evidence-based treatment that changes lives. As part of the Altior network, you'll find the stability of an established organization with the heart of a close-knit treatment community where every role matters. The IT Support Specialist is responsible for providing onsite and remote technical support across multiple office and operational locations. This role serves as a hands-on support resource for end users, supporting daily IT operations including workstation setup, account administration, onboarding/offboarding activities, hardware deployment, inventory management, and basic network and connectivity troubleshooting. This is a highly user-facing role that requires strong communication skills, professionalism, organization, and the ability to work independently across multiple sites. The ideal candidate is customer-service oriented, dependable, technically capable, and comfortable supporting non-technical users in a fast-paced environment.
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