Regional Operations Director - Texas & California

About the role

**Texas-based role supporting operations across Texas and California** We are a multi-site urgent care looking for an inspiring and motivated Regional Operations Director (ROD) to lead a portfolio of 8-12 urgent care locations with ~100 team members through 6-8 direct reports and a P&L of ~$10-30M. The ROD will develop market growth strategy, drive business and clinical outcomes, and serve as a key member of the leadership team reporting to the Senior Vice President of Clinical Operations. Financial Management: Manage the region's profitability (P&L statements, approximately $10-30M in revenue depending on region), operations, labor management, contract management, and clinical outcomes within the assigned region and offices. Review/analyze budget and implement cost-control measures to ensure fiscal responsibility and profitability. Operational Efficiency Drive operational, financial, team and clinical performance of region through KPIs including market growth, clinical productivity, staffing, attrition, quality and safety. Streamline processes, workflows, and procedures to maximize efficiency and productivity. Employee Management & Regional Oversight Recruit, train and develop regional leaders into a high functioning, dynamic care team. Provide engaged, on-site presence to local leaders and holds them accountable for achievement of defined KPIs. Create collaborative culture that solves complex problems facing the region. Coordinate provider schedule and backup system to minimize clinical care disruptions. Oversee vendor and inventory management Ensure sites are compliant with accrediting body standards and facilities mock inspections.

Requirements

• Bachelor's degree required; preferred master's degree or clinical equivalent.
• Minimum 5+ years of healthcare management experience, including multi-site operations management.
• Strong leadership skills and ability to motivate and develop employees of diverse professional backgrounds.
• Prior P&L management experience, strong financial expertise and analytical skills are essential.
• Quality/process improvement experience preferred.
• Knowledge of marketing, communications, insurance contracting, and billing practices in healthcare.
• Proficiency in MS Excel and MS suite required.
• Travel to our other urgent care offices and on-site office presence required.

Benefits

Additional Information

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.

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