Campus Operations Lead

About the role

A Campus Operations Lead holds a pivotal role in managing the comprehensive operational activities of the campus environment. The primary responsibility is to ensure the efficient functioning of various aspects of campus operations, including facilities management, security protocols, and relevant administrative support services. The role serve as a central point of contact for addressing operational issues, resolving conflicts, and implementing solutions to improve overall campus functionality. In addition, the Campus Operations Lead acts as an expert in all facilities related issue to provide the best possible experience for all ALU stakeholders.

Responsibilities

• Facilities Management
• Ensuring a high service quality among ALU's service providers on the campus including managing and sourcing vendors and revising current contracts.
• Preserving the value of ALU's assets including frequent monitoring of cleanliness, maintenance and proper use of equipment.
• Ensuring the security of students on campus by working with the appointed service providers on risk assessment, security patrol management, security protocols, and managing security data including student movement.
• Acting as the point person for all ALU's departments, and having overall responsibility for ensuring all operations teams are prepared to support the success of on- campus events including in the case of any operational emergency.
• Overseeing Health and Safety on site through monitoring, risk simulations, and tracking regulatory and policy requirements in conjunction with Health and Safety expert.
• Ensuring regulatory and legal compliance of campus infrastructure such as fire safety
• Working with external consultants where necessary to improve operational effectiveness and efficiency
• Engaging with municipalities, district councils, property association, or relevant authorities, concerning campus needs requiring approval outside of ALU.
• Acting as the intermediary and liaison between service providers and students in the case of challenges encountered, or complaints lodged against either party.
• Coordinating required checks and inspections of the buildings to ensure that all specialized maintenance and cleaning interventions are addressed in a timely manner.
• Manage external stakeholders including landlord, external service providers and local authorities to ensure that any ALU projects are approved and carried out as per requirements
• Recruit, train and supervise all interns and staff under the Operations department to enable them to carry out their duties properly
• Design and manage any project required by ALU as per ALU's requirements.
• Ensure that all activities and events undertaken at ALU are carried out with the support of the Operations department with proper risk management.
• Manage and Ensure Cross-departmental participation where appropriate of all Operations activities.
• Systems Building and Tracking
• Oversee the creation and documentation of systems and processes, policies, protocols, and SOPs for ALU and with service providers to standardize our operational delivery, promote accountability and facilitate knowledge transfer across ALU campuses.
• Running crisis simulations to proactively identify and develop new SOPs, training opportunities and procurement recommendations.
• Running routine emergency procedures eg fire drills, to prepare community in case of emergency.
• Formulate strategic and operational objectives for the operations department and ensure it is implemented, monitored and reviewed as and when required.
• Monitor pe

Benefits

Additional Information

ABOUT ALU At the African Leadership University (ALU), we're more than just an institution-we're a catalyst for transformation. Our mission is to develop a new generation of ethical and entrepreneurial leaders who will shape Africa's future. Through our innovative curriculum, focus on experiential learning, and vibrant pan-African community, we empower students to become changemakers, problem-solvers, and innovators. At ALU, we're not just teaching; we're nurturing the leaders who will drive Africa's progress and prosperity in the 21st century We are dedicated to fostering an open yet secure environment, balancing the safety of students, staff, and visitors with respect for individual rights, and safeguarding responsibilities. HOW WE WORK The ALU Team works in starkly different ways to traditional academic bureaucracies. We approach education from first principles, empower individuals to design, test, and implement creative new ideas, and work closely together to craft transformative learning experiences. We are deeply passionate about our students and excited by the challenge of building something entirely new. The African Leadership University is committed to ensuring the safety and Well-being of all students under our care. As part of this commitment , we have a comprehensive safeguarding policy in place , which outlines our Zero-tolerance approach to any violation of safeguarding

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