Senior Renewals Specialist

Requirements

• Retention Strategy Execution. Apply a consultative approach to proactively mitigate churn risks and identify opportunities for account growth through cross-sell and upsell opportunities. Collaborate with sales and customer success teams to align renewal timing with broader expansion strategies.
• Customer Relationship Management. Build and maintain meaningful relationships with clients to understand their needs, address concerns, and identify opportunities to provide tailored solutions that add value
• Data Analysis and Reporting. Leverage usage analytics, customer health data, and past renewal behavior to forecast risks and opportunities. Propose tailored renewal strategies to improve retention and customer satisfaction.
• Cross-Functional Collaboration. Work closely with legal, finance, sales, customer success, and operations to ensure smooth execution of renewals, resolution of complex contract or billing issues, and accurate forecasting.
• Customer Advocacy & Enablement. Educate customers on product value, recent enhancements, and roadmap alignment to strengthen the case for renewal and expansion. Capture and communicate feedback to internal teams to support continuous improvement.
• What you can expect:
• 4+ years of experience in renewals, account management, and/or customer success in a software or technology environment.
• Strong knowledge of SaaS business models, subscription terms, and recurring revenue principles
• Proven experience handling complex or strategic renewal and expansion negotiations.
• Demonstrated success in reducing discounting, improving renewal profitability, and surfacing and influencing cross-sell opportunities.
• Excellent communication, relationship-building, and stakeholder management skills.
• Proficient in Salesforce, Gainsight and other tooling.
• Outstanding analytical and forecasting skills and proven ability to interpret data to drive decision-makin

Benefits

Additional Information

1Password is growing. We've surpassed $400M in ARR and we're continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing. About 1Password At 1Password, we're building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world's most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. We are seeking a highly motivated Senior Renewals Manager to join our dynamic team. The Senior Renewals Manager will be responsible for managing the renewals process for our security software products, ensuring high customer retention rates and working with our broader Go To Market team to foster long-term relationships with our clients. The ideal candidate will have a well-rounded background in sales, customer success, and/or account management, with specific experience in managing customer renewals and a passion for delivering exceptional service. This is a remote opportunity within Canada and the US.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at 1password? Share your experience