Junior Service Desk Analyst

About the role

Euromonitor International is seeking a motivated and customer-focused Junior Service Desk Analyst to join the Global Service Desk team in Bangalore. In this role, you will provide first-line technical support to internal colleagues, ensuring timely resolution of incidents and service requests while maintaining high standards of communication, documentation, and customer service. What You'll Do Own and resolve IT incidents and service requests end-to-end via our ticketing system Troubleshoot hardware, software, network, and Microsoft 365 issues Handle user account tasks - password resets, access permissions, onboarding/offboarding Keep colleagues updated throughout and document resolutions clearly Flag recurring issues and contribute to the team knowledge base Collaborate with global Service Desk teams to maintain consistent support standa Basic troubleshooting across Windows; macOS/Linux familiarity is a plus Working knowledge of Microsoft 365 and Active Directory basics Clear communicator who can simplify technical language for non-technical users Organised, empathetic, and comfortable managing multiple requests at once Eager to learn and willing to occasionally support outside standard hours Experience 0-2 years in IT support, or a fresh graduate with relevant technical knowledge Any diploma or degree welcome Fluent in English (spoken and written) Professional Development: Grow your career with opportunities within a consultative and professional environment Flexible Work Schedule: Achieve a healthy work-life balance with our flexible work schedule options, including remote work opportunities and flexible hours Positive Work Environment: Join a collaborative and inclusive workplace culture where your ideas are valued, diversity is celebrated, and teamwork is encouraged Community Involvement: Make a positive impact in the community through our volunteer programs, charitable initiatives, and corporate social responsibility efforts (and more....!) Our Values We act with integrity We are curious about the world We are stronger together We seek to empower We find strength in diversity

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