Customer Service Executive, Airfreight & Cross Trade

Responsibilities

• Coordinate closely with overseas offices to ensure smooth shipment execution
• Manage cross trade shipments and Purchase Order (PO) processes from start to completion
• Respond promptly to customer enquiries and provide timely shipment updates
• Verify shipping documents (AWB/BL) and ensure compliance with regulations
• Monitor shipment profitability, validate rates, and ensure accurate billing
• Investigate service issues and propose corrective actions
• Track shipments, provide flight/vessel updates, and ensure on-time delivery
• Prepare reports and participate in customer meetings
• Ensure compliance with customer SOPs, operational procedures, and QHSE standards
• Key Requirements
• Minimum 2 years of customer service experience in freight forwarding
• Knowledge of sea freight is required; air freight experience is an added advantage
• Familiar with shipping documents and Incoterms
• Strong communication and interpersonal skills
• Detail-oriented, proactive, and able to work independently
• Interested candidates can forward their CVs in MS Word format to connie@triton-ai.com
• Reg No R1875181
• Triton AI Pte Ltd
• License no. 21C0661

Additional Information

Remuneration Package: Up to $4,500 + AWS + Variable Bonus Working Hours: Mon-Fri (9am-6pm), Alternate Saturday (9am-6pm) Working Location: East - Company Transport Provided at Multiple Pick-Up Points

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