UPTIME Representative (Technical Representative)

Responsibilities

• Ensuring alignment with Caterpillar business processes while supporting warranty, commercial, and uptime improvement decisions.
• Partnering with dealers to design and execute equipment uptime strategies , including preventive maintenance, condition monitoring, and repair planning.
• Supporting rollout of new products by delivering technical guidance, training, and service readiness plans .
• Conducting regular product health and uptime performance reviews with dealers and identifying corrective actions.
• Leading root cause analysis and problem resolution for key product or performance issues.
• Identifying opportunities to improve customer uptime, reliability, and total cost of ownership (TCO) .
• Strengthening dealer technical capability through coaching, best practice sharing, and continuous improvement initiatives.
• Skill Descriptors
• Customer Focus
• Promotes uptime and reliability as key drivers of customer satisfaction.
• Identifies and validates customer operational needs related to equipment performance.
• Collects and acts on customer feedback regarding machine reliability and service quality.
• Aligns uptime strategies with customer productivity and cost expectations.
• Engages directly with customers to understand operational challenges and performance gaps.
• Industry Knowledge
• Demonstrates knowledge of Caterpillar equipment systems, applications, and service requirements.
• Understands industry trends in maintenance, digital solutions, and fleet management.
• Applies regulatory and safety requirements to service and maintenance practices.
• Participates in technical forums and stays updated on product and industry advancements.
• Works across product support and application functions to deliver integrated solutions.
• Decision Making and Critical Thinking
• Applies structured problem-solving and root cause analysis methodologies.
• Collects and analyzes machine data, failure trends, and service history.
• Documents technical issues, stakeholders, and resolution processes.
• Prioritizes actions based on impact to uptime, safety, and customer operations.
• Evaluates risks, cost implications, and alternative repair or maintenance strategies.
• Effective Communications
• Provides clear technical guidance and feedback to dealers and customers.
• Communicates complex technical issues in a simple, actionable manner.
• Prepares technical reports, service recommendations, and performance summaries.
• Uses active listening to understand concerns from dealers and

Benefits

Additional Information

Career Area: Sales Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Job Description IT IS YOUR TIME! Caterpillar Inc. is the world's leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we've been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed. When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. If you are looking for personal and professional growth, in a company with an inclusive culture, which seeks equity, respects differences and believes in people's potential, this is the right place. We consider people with disability candidates and those with diversity in gender, culture, ethnicity, religion, age, generation, race, nationality and sexual orientation. Important: - Don't forget to include a resumé in English in your profile in Workday - Please frequently check the email associated with your application, including the junk/spam, as this is the primary correspondence method. If you wish to know the status of your application, please use the candidate log-in on our career website as it will reflect any update s to your status. Role Definition Leads and manages dealer technical relationships to maximize equipment uptime, product reliability, and service excellence. Provides expert technical support, drives proactive maintenance strategies, and enhances dealer capabilities to deliver superior customer uptime solutions.

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