Service Charge Officer

Requirements

• AAT qualification.
• Strong knowledge of service charge processes, legislation, and rent and service charge management.
• Experience of service charge budget setting and accounts production.
• Excellent communication and stakeholder engagement skills, with the ability to explain financial information clearly to customers and colleagues.
• Experience of working collaboratively with operational teams and building effective working relationships.
• Strong problem-solving skills, financial awareness, and attention to detail.
• Proficiency in Excel and service charge systems.
• A professional, resilient, and proactive approach, with high ethical standards and a focus on continuous improvement.
• Please read the attached Job Description before applying so you get the full scope of the role.
• You can read about our colleague benefits here - Amplius colleague benefits
• Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.
• Closing: 31 May
• Phone screening: 5 June
• Interviews in Peterborough: 9 June
• We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.
• If you have any questions, please contact the Amplius Talent Team and we'll be happy to assist you.
• The Company

Additional Information

Service Charge Officer £35,224 per year Hybrid - Peterborough, Boston, Rushden or Milton Keynes Permanent, Full Time Are you experienced in service charges, finance, and customer communication? At Amplius, we're looking for a Service Charge Officer to help deliver accurate and transparent service charges across our housing portfolio. You'll work closely with teams across Finance, Housing, Property and Homeownership, ensuring customers receive clear information, excellent service, and value for money, while supporting compliance and continuous improvement. Salary: £35,224 per year Contract: Permanent, full time Your week: 36.25 hours Monday to Friday 9am to 5.15pm Location: Hybrid with a weekly presence in either our Peterborough, Boston, Rushden or Milton Keynes office. Snapshot of your role Produce and issue annual rent and service charge review notifications, ensuring information is clear, accurate, and accessible for customers. Set and monitor service charges across all tenures, working collaboratively with Housing, Property, Assets, Homeownership and Specialist Services teams. Prepare and distribute leasehold for the elderly, variable, homeownership, and right to buy accounts in line with tenancy agreements and leases. Respond to customer queries relating to service charge budgets and accounts, providing accurate information and maintaining high levels of customer satisfaction. Support local authority Housing Benefit reviews by generating and supplying relevant financial information. Administer service charge invoices, including raising orders for management company invoices and maintaining accurate financial records. Support compliance with legislation, internal controls, policies, reconciliations, and continuous improvement across service charge systems and processes.

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