Restaurant Receptionist & Reservations Executive

About the role

Customer Reservations & Booking Management Manage restaurant reservations through phone calls, WhatsApp, email, and online booking platforms to ensure accurate booking records. Confirm, modify, and cancel reservations promptly according to customer requests. Organize waiting lists and efficiently accommodate walk-in guests. Record guest details, special requests, and dining preferences accurately to enhance customer experience. Customer Communication Respond promptly and professionally to customer enquiries to provide clear and helpful information. Coordinate pre-orders, special menus, celebrations, and dietary requirements with guests to meet their needs. Provide detailed information on menu items, promotions, operating hours, and restaurant policies. Follow up on reservation confirmations and send reminders to ensure guest attendance. Seating & Table Management Plan and arrange seating to optimize restaurant capacity and improve guest satisfaction. Allocate tables based on reservation schedules and specific guest requirements. Monitor dining flow and adjust seating arrangements to maintain smooth operations. Collaborate with service staff to facilitate seamless guest arrivals and departures. Manage guest check-in and verify reservations accurately. Address guest feedback and escalate issues to management when necessary. Administrative Duties Maintain accurate reservation records and update the customer database regularly. Prepare daily reservation reports and compile guest lists for operational use. Update booking systems to ensure all information is current and reliable. Assist management with additional administrative and operational tasks as assigned. Coordination & Operations Liaise with kitchen and service teams to communicate pre-orders and special requests effectively. Support the planning and execution of events, group bookings, and private functions. Uphold excellent customer service standards consistently throughout all interactions. Required competencies and certifications Proficient in English (spoken and written). Proficiency in other languages will be an advantage. Preferred competencies and qualifications Customer service-oriented Excellent communication skills Organized and detail-oriented Strong multitasking ability Proficient in WhatsApp and basic computer applications Able to work independently and as part of a team Professional and pleasant personality Experience in hospitality or reservations is an advantage but not required.

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Company Intel

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